0
NPS
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MedSpeed
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About MedSpeed's Brand
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
MedSpeed NPS
MedSpeed's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MedSpeed's customers would recommend using the product based on a scale of -100 to 100.
MedSpeed Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MedSpeed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
Aug 2024 20 | Aug 2024 | 20 |
Jan 2025 33 | Jan 2025 | 33 |
Jan 2026 15 | Jan 2026 | 15 |
May 2026 0 | May 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedSpeed Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of MedSpeed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedSpeed Product Quality
3.6/5
MedSpeed has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MedSpeed's overall Product Quality score rated by its users and customers.
MedSpeed Product Information
MedSpeed’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.medspeed.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hospital & Health Care
MedSpeed Pricing
MedSpeed ROI & Value For Money
3/5
MedSpeed has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MedSpeed's overall ROI score rated by its users and customers.
MedSpeed Customer Satisfaction (CSAT)
MedSpeed Customer Satisfaction (CSAT) Score
67 / 100
MedSpeed has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MedSpeed Customer Service
3.3/5
MedSpeed has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About MedSpeed's Customer Service
Website
http://www.medspeed.com/
MedSpeed as an Employer
2.8/5
MedSpeed has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
MedSpeed scored a 0 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of MedSpeed would recommend the brand to a friend. ENPS measures how likely MedSpeed employees would recommend working at MedSpeed to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 20% | Promoters |
|---|---|
| 23% | Passive |
| 57% | Detractors |
