21
NPS
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MedStar Health
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About MedStar Health's Brand
MedStar Health is a not-for-profit healthcare organization
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
MedStar Health NPS
MedStar Health's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether MedStar Health's customers would recommend using the product based on a scale of -100 to 100.
MedStar Health Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
MedStar Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 15 | Feb 2023 | 15 |
Mar 2023 19 | Mar 2023 | 19 |
May 2023 15 | May 2023 | 15 |
Aug 2023 14 | Aug 2023 | 14 |
Oct 2023 14 | Oct 2023 | 14 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 17 | Apr 2024 | 17 |
Jun 2024 19 | Jun 2024 | 19 |
Nov 2024 20 | Nov 2024 | 20 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 22 | Oct 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedStar Health NPS by Gender
Male customers rated MedStar Health's NPS 46 points higher than Female customers.
Male
57
MedStar Health's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
11
MedStar Health's NPS was rated 11 by Female customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
MedStar Health NPS by Ethnicity
MedStar Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
African American/Black 80 | African American/Black | 80 |
MedStar Health NPS by Age
MedStar Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
MedStar Health NPS by Usage
MedStar Health's NPS was rated the highest by customers who have used MedStar Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
MedStar Health Customer Reviews
Out of the 5 MedStar Health customer reviews 3 were positive and 2 were constructive. MedStar Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MedStar Health Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of MedStar Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedStar Health Customer Loyalty Score by Gender
Male customers rated MedStar Health's Customer Loyalty score 37% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MedStar Health.
Male
87%
Yes
Female
50%
Yes
MedStar Health Customer Loyalty Score by Ethnicity
MedStar Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MedStar Health.
33
out of 100
Caucasian
64
out of 100
African American/Black
MedStar Health Customer Loyalty Score by Age
MedStar Health's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MedStar Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
51-55 100% | 51-55 | 100% |
61-65 40% | 61-65 | 40% |
MedStar Health Customer Loyalty Score by Usage
MedStar Health's Customer Loyalty score was rated the highest by customers who have used MedStar Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MedStar Health Customer Loyalty Score by Industry
MedStar Health's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MedStar Health Product Quality
3.7/5
MedStar Health has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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MedStar Health Product Information
MedStar Health’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated MedStar Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated MedStar Health the lowest at 4.1.
- Website
- http://www.medstarhealth.org
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into MedStar Health Product Quality
MedStar Health's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked MedStar Health's Product Quality.
Ranked MedStar Health Product Quality the Highest
Ranked MedStar Health Product Quality the Lowest
MedStar Health Product Quality Score by Gender
Male customers rated MedStar Health's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MedStar Health.
Male
4.7/5
Female
3.6/5
MedStar Health Product Quality Score by Ethnicity
MedStar Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MedStar Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.6 | African American/Black | 4.6 |
MedStar Health Product Quality Score by Age
MedStar Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MedStar Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
51-55 5 | 51-55 | 5 |
61-65 3.8 | 61-65 | 3.8 |
MedStar Health Product Quality Score by Usage
MedStar Health's Product Quality score was rated the highest by customers who have used MedStar Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MedStar Health Product Quality Score by Industry
MedStar Health's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MedStar Health Pricing
MedStar Health ROI & Value For Money
3.7/5
MedStar Health has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MedStar Health's overall ROI score rated by its users and customers.
MedStar Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from MedStar Health.
Quick Insights into MedStar Health ROI
MedStar Health's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked MedStar Health ROI the Highest
Ranked MedStar Health ROI the Lowest
MedStar Health ROI Score by Gender
Male customers rated MedStar Health's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MedStar Health.
Male
4.3/5
Female
3.2/5
MedStar Health ROI Score by Ethnicity
MedStar Health's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MedStar Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 4.1 | African American/Black | 4.1 |
MedStar Health ROI Score by Age
MedStar Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MedStar Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
51-55 4.3 | 51-55 | 4.3 |
61-65 3.1 | 61-65 | 3.1 |
MedStar Health ROI Score by Usage
MedStar Health's ROI score was rated the highest by customers who have used MedStar Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MedStar Health ROI Score by Industry
MedStar Health's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MedStar Health Customer Satisfaction (CSAT)
MedStar Health Customer Satisfaction (CSAT) Score
72 / 100
MedStar Health has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MedStar Health Customer Satisfaction
MedStar Health's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked MedStar Health's Customer Satisfaction.
Ranked MedStar Health Customer Satisfaction the Highest
Ranked MedStar Health Customer Satisfaction the Lowest
MedStar Health Customer Satisfaction Score by Gender
Male customers rated MedStar Health's Customer Satisfaction score 30 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MedStar Health.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
MedStar Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MedStar Health's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedStar Health.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to African American/Black
MedStar Health's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedStar Health.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
MedStar Health Customer Satisfaction Score by Usage
MedStar Health's Customer Satisfaction score was rated 66 points by customers who have used MedStar Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MedStar Health Customer Satisfaction Score by Industry
MedStar Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}MedStar Health Customer Service
3.7/5
MedStar Health has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MedStar Health's overall Customer Service score rated by its users and customers.
About MedStar Health's Customer Service
Website
http://www.medstarhealth.org
Quick Insights into MedStar Health Customer Service
MedStar Health's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked MedStar Health's Customer Service score.
Ranked MedStar Health Customer Service the Highest
Ranked MedStar Health Customer Service the Lowest
MedStar Health Customer Service Score by Gender
Male customers rated MedStar Health's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MedStar Health.
Male
4.3/5
Female
3.2/5
MedStar Health Customer Service Score by Ethnicity
MedStar Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MedStar Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.2 | African American/Black | 4.2 |
MedStar Health Customer Service Score by Age
MedStar Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MedStar Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
51-55 4.3 | 51-55 | 4.3 |
61-65 3.1 | 61-65 | 3.1 |
MedStar Health Customer Service Score by Usage
MedStar Health's Customer Service score was rated the highest by customers who have used MedStar Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MedStar Health Customer Service Score by Industry
MedStar Health's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MedStar Health as an Employer
3.2/5
MedStar Health has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
MedStar Health scored a 21 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of MedStar Health would recommend the brand to a friend. ENPS measures how likely MedStar Health employees would recommend working at MedStar Health to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
