-28
NPS
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Brand Page
MeetMe
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About MeetMe's Brand
MeetMe is a social networking service that enables users to interact with and arrange meetings with new acquaintances.
Brand at a Glance
92%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
MeetMe NPS
MeetMe's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether MeetMe's customers would recommend using the product based on a scale of -100 to 100.
MeetMe Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
MeetMe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 33 | Jun 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 20 | Feb 2022 | 20 |
Jul 2022 17 | Jul 2022 | 17 |
Aug 2022 13 | Aug 2022 | 13 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 11 | Jul 2023 | 11 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 -17 | Mar 2024 | -17 |
Jul 2024 -24 | Jul 2024 | -24 |
Dec 2025 -29 | Dec 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MeetMe NPS by Gender
Male customers rated MeetMe's NPS 59 points higher than Female customers.
Male
25
MeetMe's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-34
MeetMe's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
MeetMe NPS by Ethnicity
MeetMe's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
MeetMe Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of MeetMe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MeetMe Customer Loyalty Score by Gender
MeetMe's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MeetMe.
Male
100%
Yes
Female
100%
Yes
MeetMe Customer Loyalty Score by Ethnicity
MeetMe's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MeetMe.
100
out of 100
Caucasian
MeetMe Product Quality
3.4/5
MeetMe has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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MeetMe Product Information
MeetMe’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.meetme.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Social
Travel
Quick Insights into MeetMe Product Quality
MeetMe's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked MeetMe Product Quality the Highest
Ranked MeetMe Product Quality the Lowest
MeetMe Product Quality Score by Gender
Female customers rated MeetMe's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MeetMe.
Male
3.2/5
Female
3.5/5
MeetMe Product Quality Score by Ethnicity
MeetMe's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MeetMe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
MeetMe Pricing
MeetMe ROI & Value For Money
3.2/5
MeetMe has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into MeetMe ROI
MeetMe's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked MeetMe ROI the Highest
Ranked MeetMe ROI the Lowest
MeetMe ROI Score by Gender
Female customers rated MeetMe's ROI score 0.4 stars higher than Male customers.
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Male
2.7/5
Female
3.1/5
MeetMe ROI Score by Ethnicity
MeetMe's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MeetMe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
MeetMe Customer Satisfaction (CSAT)
MeetMe Customer Satisfaction (CSAT) Score
50 / 100
MeetMe has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MeetMe Customer Satisfaction
MeetMe's Customer Satisfaction score was rated highest by Female customers.
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Ranked MeetMe Customer Satisfaction the Highest
MeetMe Customer Satisfaction Score by Gender
MeetMe's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MeetMe.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
MeetMe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MeetMe's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MeetMe.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
MeetMe Customer Service
2.9/5
MeetMe has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About MeetMe's Customer Service
Address
Las Vegas, NV
Website
http://www.meetme.com/
Quick Insights into MeetMe Customer Service
MeetMe's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked MeetMe's Customer Service score.
Ranked MeetMe Customer Service the Highest
Ranked MeetMe Customer Service the Lowest
MeetMe Customer Service Score by Gender
Male customers rated MeetMe's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MeetMe.
Male
2.4/5
Female
2.3/5
MeetMe Customer Service Score by Ethnicity
MeetMe's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MeetMe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
MeetMe as an Employer
2.2/5
MeetMe has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MeetMe scored a -28 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of MeetMe would recommend the brand to a friend. ENPS measures how likely MeetMe employees would recommend working at MeetMe to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
