25
NPS
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Meezan Bank
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About Meezan Bank's Brand
Provider of banking services. The company specializes in Islamic banking, Islamic financial advisory services, consumer banking, online banking and corporate banking.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Meezan Bank NPS
Meezan Bank's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Meezan Bank's customers would recommend using the product based on a scale of -100 to 100.
Meezan Bank Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Meezan Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 45 | May 2024 | 45 |
Jun 2024 33 | Jun 2024 | 33 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 33 | Nov 2024 | 33 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 34 | Jan 2025 | 34 |
Mar 2025 28 | Mar 2025 | 28 |
May 2025 20 | May 2025 | 20 |
Jul 2025 27 | Jul 2025 | 27 |
Oct 2025 28 | Oct 2025 | 28 |
Nov 2025 25 | Nov 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meezan Bank NPS by Gender
Meezan Bank's NPS was rated 28 by Male customers on Comparably.
Male
28
Meezan Bank's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
N/A
Meezan Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Meezan Bank NPS by Ethnicity
Meezan Bank's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 50 | Other | 50 |
Meezan Bank NPS by Age
Meezan Bank's NPS was rated 0 points by customers ages 18-25 on Comparably.
Meezan Bank NPS by Usage
Meezan Bank's NPS was rated 0 points by customers who have used Meezan Bank's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Meezan Bank Customer Reviews
Out of the 2 Meezan Bank customer reviews 2 were positive and 0 were constructive. Meezan Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Meezan Bank Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Meezan Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meezan Bank Customer Loyalty Score by Gender
Meezan Bank's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Meezan Bank Customer Loyalty Score by Ethnicity
Meezan Bank's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Meezan Bank.
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Meezan Bank Customer Loyalty Score by Age
Meezan Bank's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Meezan Bank Customer Loyalty Score by Usage
Meezan Bank's Customer Loyalty score was rated 78% by customers who have used Meezan Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Meezan Bank Customer Loyalty Score by Industry
Meezan Bank's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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Meezan Bank Product Quality
4/5
Meezan Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Meezan Bank Product Information
Meezan Bank’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Meezan Bank's product the highest.
- Website
- www.meezanbank.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Meezan Bank Product Quality
Meezan Bank's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.
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Ranked Meezan Bank Product Quality the Highest
Ranked Meezan Bank Product Quality the Lowest
Meezan Bank Product Quality Score by Gender
Meezan Bank's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Meezan Bank Product Quality Score by Ethnicity
Meezan Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Meezan Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.9 | Other | 3.9 |
Meezan Bank Product Quality Score by Age
Meezan Bank's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Meezan Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Meezan Bank Product Quality Score by Usage
Meezan Bank's Product Quality score was rated 3.9 stars by customers who have used Meezan Bank's products/services for Over 10 Years.
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Meezan Bank Product Quality Score by Industry
Meezan Bank's Product Quality score was rated 4.7 stars by Banking and Financial Services industry customers.
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Meezan Bank Pricing
Meezan Bank ROI & Value For Money
3.9/5
Meezan Bank has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Meezan Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Meezan Bank ROI
Meezan Bank's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Meezan Bank ROI the Highest
Ranked Meezan Bank ROI the Lowest
Meezan Bank ROI Score by Gender
Meezan Bank's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Meezan Bank ROI Score by Ethnicity
Meezan Bank's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Meezan Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.9 | Other | 3.9 |
Meezan Bank ROI Score by Age
Meezan Bank's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Meezan Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Meezan Bank ROI Score by Usage
Meezan Bank's ROI score was rated 3.6 stars by customers who have used Meezan Bank's products/services for Over 10 Years.
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Meezan Bank ROI Score by Industry
Meezan Bank's ROI score was rated 4.1 stars by Banking and Financial Services industry customers.
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Meezan Bank Customer Satisfaction (CSAT)
Meezan Bank Customer Satisfaction (CSAT) Score
85 / 100
Meezan Bank has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meezan Bank Customer Satisfaction
Meezan Bank's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Meezan Bank Customer Satisfaction the Highest
Ranked Meezan Bank Customer Satisfaction the Lowest
Meezan Bank Customer Satisfaction Score by Gender
Meezan Bank's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Meezan Bank.
86 / 100
MaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Meezan Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Meezan Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Meezan Bank's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Meezan Bank Customer Satisfaction Score by Age
Meezan Bank's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Meezan Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
Meezan Bank Customer Satisfaction Score by Usage
Meezan Bank's Customer Satisfaction score was rated 75 points by customers who have used Meezan Bank's products/services for Over 10 Years.
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Meezan Bank Customer Satisfaction Score by Industry
Meezan Bank's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Meezan Bank Customer Satisfaction Score by Industry",
"text": "Meezan Bank's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.",
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}Meezan Bank Customer Service
4/5
Meezan Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Meezan Bank's Customer Service
Address
Meezan House, C-25 Estate Avenue, Site, Karachi, 75500 Virgin Islands (British)
Website
www.meezanbank.com
Phone Number
7
Quick Insights into Meezan Bank Customer Service
Meezan Bank's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.
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Ranked Meezan Bank Customer Service the Highest
Ranked Meezan Bank Customer Service the Lowest
Meezan Bank Customer Service Score by Gender
Meezan Bank's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Meezan Bank Customer Service Score by Ethnicity
Meezan Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Meezan Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.9 | Other | 3.9 |
Meezan Bank Customer Service Score by Age
Meezan Bank's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Meezan Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Meezan Bank Customer Service Score by Usage
Meezan Bank's Customer Service score was rated 3.6 stars by customers who have used Meezan Bank's products/services for Over 10 Years.
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Meezan Bank Customer Service Score by Industry
Meezan Bank's Customer Service score was rated 4.6 stars by Banking and Financial Services industry customers.
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Meezan Bank as an Employer
4.5/5
Meezan Bank has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Meezan Bank scored a 25 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Meezan Bank would recommend the brand to a friend. ENPS measures how likely Meezan Bank employees would recommend working at Meezan Bank to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
