0
NPS
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Brand Page
Meituan
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About Meituan's Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Meituan NPS
Meituan's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Meituan's customers would recommend using the product based on a scale of -100 to 100.
Meituan Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Meituan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meituan Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Meituan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meituan Product Quality
3.5/5
Meituan has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Meituan's overall Product Quality score rated by its users and customers.
Meituan Product Information
Meituan’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.meituan.com
- Company Size
- 1,001-5,000 Employees
Meituan Pricing
Meituan ROI & Value For Money
3.5/5
Meituan has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Meituan's overall ROI score rated by its users and customers.
Meituan Customer Satisfaction (CSAT)
Meituan Customer Satisfaction (CSAT) Score
67 / 100
Meituan has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meituan Customer Service
3.5/5
Meituan has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Meituan's overall Customer Service score rated by its users and customers.
About Meituan's Customer Service
Address
China
Website
http://www.meituan.com
Consumer vs. Employees
Meituan scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Meituan would recommend the brand to a friend. ENPS measures how likely Meituan employees would recommend working at Meituan to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
