0
NPS
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Melrose
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About Melrose's Brand
Short-from video-based mobile shopping platform
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
3.2/5
Customer Service
Melrose NPS
Melrose's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Melrose's customers would recommend using the product based on a scale of -100 to 100.
Melrose Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Melrose NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Melrose Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Melrose users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Melrose Product Quality
2.7/5
Melrose has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Melrose Product Information
Melrose’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.getmelrose.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
Mobile App
Sports & Entertainment
Melrose Pricing
Melrose ROI & Value For Money
1.5/5
Melrose has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Melrose Customer Satisfaction (CSAT)
Melrose Customer Satisfaction (CSAT) Score
50 / 100
Melrose has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Melrose Customer Service
3.2/5
Melrose has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Melrose's Customer Service
Address
London, MN United States of America
Website
http://www.getmelrose.com
Melrose as an Employer
2.5/5
Melrose has a 2.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Melrose scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Melrose would recommend the brand to a friend. ENPS measures how likely Melrose employees would recommend working at Melrose to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
