-100
NPS
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Brand Page
Membean
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About Membean's Brand
Membean provides teachers with innovative tools that helps their students build their English vocabulary, and refine their study skills.
Brand at a Glance
47%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Membean NPS
Membean's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Membean's customers would recommend using the product based on a scale of -100 to 100.
Membean Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Membean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Membean Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Membean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Membean Product Quality
1.7/5
Membean has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Membean's overall Product Quality score rated by its users and customers.
Membean Product Information
Membean’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://membean.com
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Education
SaaS
Membean Pricing
Membean ROI & Value For Money
1.7/5
Membean has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Membean's overall ROI score rated by its users and customers.
Membean Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Membean Customer Service
1.7/5
Membean has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Membean's overall Customer Service score rated by its users and customers.
About Membean's Customer Service
Address
4900 SW Griffith Drive, Suite 216, Beaverton, OR
Website
http://membean.com
Phone Number
1-866-930-6680
Consumer vs. Employees
Membean scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Membean would recommend the brand to a friend. ENPS measures how likely Membean employees would recommend working at Membean to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
