12
NPS
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Brand Page
Membersuite
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About Membersuite's Brand
"MemberSuite develops, builds and delivers an association management software to track and manage business information flow."
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
2.6/5
Customer Service
Membersuite NPS
Membersuite's Net Promoter Score (NPS) is a 12 with 50% Promoters, 12% Passives, and 38% Detractors. Net Promoter Score tracks whether Membersuite's customers would recommend using the product based on a scale of -100 to 100.
Membersuite Overall NPS
| 50% | Promoters |
|---|---|
| 12% | Passives |
| 38% | Detractors |
Membersuite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 26 | Aug 2020 | 26 |
Apr 2021 21 | Apr 2021 | 21 |
Oct 2021 16 | Oct 2021 | 16 |
Sep 2023 12 | Sep 2023 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Membersuite NPS by Usage
Membersuite's NPS was rated the highest by customers who have used Membersuite's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 7 | 2 to 5 Years | 7 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
Membersuite Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Membersuite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Membersuite Product Quality
3.5/5
Membersuite has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Membersuite's overall Product Quality score rated by its users and customers.
Membersuite Product Information
Membersuite serves markets in the United States. Membersuite supports Web devices and offers products for small, medium, and large sized businesses.
Membersuite’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Membersuite's product the highest.
- Website
- www.membersuite.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Association Management Software
Membership Management Software
Quick Insights into Membersuite Product Quality
Membersuite's Product Quality score was rated highest by customers from the Non-Profit industry.
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Ranked Membersuite Product Quality the Highest
Membersuite Product Quality Score by Industry
Membersuite's Product Quality score was rated 3 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Membersuite Pricing
Membersuite ROI & Value For Money
3.2/5
Membersuite has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Membersuite's overall ROI score rated by its users and customers.
Membersuite Pricing Plans
Membersuite has a pricing structure that accommodates small, medium, and large businesses. Starting from $15000, Membersuite uses a subscription model.
Who Uses Membersuite?
Small Businesses
Medium Businesses
Large Enterprises
Membersuite Customer Satisfaction (CSAT)
Membersuite Customer Satisfaction (CSAT) Score
50 / 100
Membersuite has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Membersuite Customer Service
2.6/5
Membersuite has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Membersuite's overall Customer Service score rated by its users and customers.
About Membersuite's Customer Service
Address
Atlanta, GA
Website
www.membersuite.com
Membersuite as an Employer
2.4/5
Membersuite has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Membersuite scored a 12 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Membersuite would recommend the brand to a friend. ENPS measures how likely Membersuite employees would recommend working at Membersuite to a friend.
Net Promoter Score
12
NPS Score
| 50% | Promoters |
|---|---|
| 12% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
