100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Memorial Regional Hospital
Marketing or Exec? Claim Your Free Account
About Memorial Regional Hospital's Brand
Memorial Regional Hospital is frequently recognized by national associations and local publications for its unsurpassed commitmen.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Memorial Regional Hospital NPS
Memorial Regional Hospital's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Memorial Regional Hospital's customers would recommend using the product based on a scale of -100 to 100.
Memorial Regional Hospital Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Memorial Regional Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Memorial Regional Hospital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Memorial Regional Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Memorial Regional Hospital Product Quality
5/5
Memorial Regional Hospital has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Memorial Regional Hospital's overall Product Quality score rated by its users and customers.
Memorial Regional Hospital Product Information
Memorial Regional Hospital’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Memorial Regional Hospital Pricing
Memorial Regional Hospital ROI & Value For Money
5/5
Memorial Regional Hospital has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Memorial Regional Hospital's overall ROI score rated by its users and customers.
Memorial Regional Hospital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Memorial Regional Hospital Customer Service
5/5
Memorial Regional Hospital has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Memorial Regional Hospital's overall Customer Service score rated by its users and customers.
About Memorial Regional Hospital's Customer Service
Address
509 Idlewild Ave, Easton, MD 21601-3825
Website
http://www.memorialregional.com/
Memorial Regional Hospital as an Employer
3.2/5
Memorial Regional Hospital has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
CEO of Memorial Regional Hospital
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Memorial Regional Hospital scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Memorial Regional Hospital would recommend the brand to a friend. ENPS measures how likely Memorial Regional Hospital employees would recommend working at Memorial Regional Hospital to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
