11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MemoryBlue
Marketing or Exec? Claim Your Free Account
About MemoryBlue's Brand
memoryBlue provides an inside sales consulting services.
Brand at a Glance
61%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
MemoryBlue NPS
MemoryBlue's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether MemoryBlue's customers would recommend using the product based on a scale of -100 to 100.
MemoryBlue Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
MemoryBlue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -75 | Jan 2022 | -75 |
Mar 2022 -17 | Mar 2022 | -17 |
Jun 2022 -13 | Jun 2022 | -13 |
Nov 2022 -22 | Nov 2022 | -22 |
Dec 2022 -10 | Dec 2022 | -10 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 14 | Nov 2023 | 14 |
Mar 2024 8 | Mar 2024 | 8 |
Aug 2024 6 | Aug 2024 | 6 |
Sep 2024 13 | Sep 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MemoryBlue NPS by Usage
MemoryBlue's NPS was rated -20 points by customers who have used MemoryBlue's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
MemoryBlue Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of MemoryBlue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MemoryBlue Customer Loyalty Score by Usage
MemoryBlue's Customer Loyalty score was rated 64% by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MemoryBlue Customer Loyalty Score by Industry
MemoryBlue's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MemoryBlue Product Quality
3.4/5
MemoryBlue has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MemoryBlue's overall Product Quality score rated by its users and customers.
MemoryBlue Product Information
MemoryBlue’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MemoryBlue's product the highest.
- Website
- http://memoryblue.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Business Services
Quick Insights into MemoryBlue Product Quality
MemoryBlue's Product Quality score was rated highest by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MemoryBlue's Product Quality.
Ranked MemoryBlue Product Quality the Highest
MemoryBlue Product Quality Score by Usage
MemoryBlue's Product Quality score was rated 3.9 stars by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MemoryBlue Product Quality Score by Industry
MemoryBlue's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MemoryBlue Pricing
MemoryBlue ROI & Value For Money
3.5/5
MemoryBlue has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MemoryBlue's overall ROI score rated by its users and customers.
MemoryBlue Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MemoryBlue ROI
MemoryBlue's ROI score was rated highest by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MemoryBlue's ROI score.
Ranked MemoryBlue ROI the Highest
MemoryBlue ROI Score by Usage
MemoryBlue's ROI score was rated 3.7 stars by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MemoryBlue ROI Score by Industry
MemoryBlue's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MemoryBlue Customer Satisfaction (CSAT)
MemoryBlue Customer Satisfaction (CSAT) Score
50 / 100
MemoryBlue has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
17%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MemoryBlue Customer Satisfaction
MemoryBlue's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MemoryBlue's Customer Satisfaction.
Ranked MemoryBlue Customer Satisfaction the Highest
MemoryBlue Customer Satisfaction Score by Industry
MemoryBlue's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MemoryBlue Customer Satisfaction Score by Industry",
"text": "MemoryBlue's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "MemoryBlue's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}MemoryBlue Customer Service
3.8/5
MemoryBlue has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MemoryBlue's overall Customer Service score rated by its users and customers.
About MemoryBlue's Customer Service
Address
8230 Old Courthouse Rd, Ste 520, Vienna, VA
Website
http://memoryblue.com/
Phone Number
(703) 778-5765
Quick Insights into MemoryBlue Customer Service
MemoryBlue's Customer Service score was rated highest by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MemoryBlue's Customer Service score.
Ranked MemoryBlue Customer Service the Highest
MemoryBlue Customer Service Score by Usage
MemoryBlue's Customer Service score was rated 4.4 stars by customers who have used MemoryBlue's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MemoryBlue Customer Service Score by Industry
MemoryBlue's Customer Service score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MemoryBlue as an Employer
3.3/5
MemoryBlue has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
MemoryBlue scored a 11 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of MemoryBlue would recommend the brand to a friend. ENPS measures how likely MemoryBlue employees would recommend working at MemoryBlue to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
