0
NPS
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Menlo Security
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About Menlo Security's Brand
"Menlo Security develops a security solution that eliminates the threat of web, document and email malware solution for companies and enterprises."
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Menlo Security NPS
Menlo Security's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Menlo Security's customers would recommend using the product based on a scale of -100 to 100.
Menlo Security Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Menlo Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Menlo Security Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Menlo Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Menlo Security Product Quality
2.5/5
Menlo Security has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Menlo Security's overall Product Quality score rated by its users and customers.
Menlo Security Product Information
Menlo Security’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- menlosecurity.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Menlo Security Pricing
Menlo Security ROI & Value For Money
2.5/5
Menlo Security has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Menlo Security's overall ROI score rated by its users and customers.
Menlo Security Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Menlo Security Customer Service
2.5/5
Menlo Security has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Menlo Security's overall Customer Service score rated by its users and customers.
About Menlo Security's Customer Service
Address
Menlo Park, CA
Website
menlosecurity.com
Consumer vs. Employees
Menlo Security scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Menlo Security would recommend the brand to a friend. ENPS measures how likely Menlo Security employees would recommend working at Menlo Security to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
