51
NPS
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Mentimeter
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About Mentimeter's Brand
Mentimeter is an Audience Engagement Platform where leaders can engage, impress, and captivate their audience with powerful and easy-to-use features. We at Mentimeter believe in giving everyone a voice - regardless of who you are. So we built a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. In order to give everyone a voice, we need to be as diverse as our users. We’re absolutely confident the best inclusive products are built by diverse teams.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Mentimeter NPS
Mentimeter's Net Promoter Score (NPS) is a 51 with 66% Promoters, 19% Passives, and 15% Detractors. Net Promoter Score tracks whether Mentimeter's customers would recommend using the product based on a scale of -100 to 100.
Mentimeter Overall NPS
| 66% | Promoters |
|---|---|
| 19% | Passives |
| 15% | Detractors |
Mentimeter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 56 | Jul 2023 | 56 |
Aug 2023 57 | Aug 2023 | 57 |
Sep 2023 59 | Sep 2023 | 59 |
Oct 2023 58 | Oct 2023 | 58 |
Nov 2023 56 | Nov 2023 | 56 |
Jan 2024 55 | Jan 2024 | 55 |
Mar 2024 54 | Mar 2024 | 54 |
Apr 2024 51 | Apr 2024 | 51 |
May 2024 50 | May 2024 | 50 |
Feb 2025 50 | Feb 2025 | 50 |
Aug 2025 49 | Aug 2025 | 49 |
Nov 2025 51 | Nov 2025 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mentimeter NPS by Usage
Mentimeter's NPS was rated 87 points by customers who have used Mentimeter's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 87 | 1 to 2 Years | 87 |
Mentimeter Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Mentimeter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mentimeter Product Quality
4.2/5
Mentimeter has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Mentimeter Product Information
Mentimeter serves markets in the United States, Asia, China, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Brazil, and Mexico. Mentimeter supports Web devices and offers products for small, medium, and large sized businesses.
Mentimeter’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.mentimeter.com
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Productivity Software
Predictive Analytics Software
Presentation Software
Quick Insights into Mentimeter Product Quality
Mentimeter's Product Quality score was rated highest by customers who have used Mentimeter's products/services for 1 to 2 Years.
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Ranked Mentimeter Product Quality the Highest
Mentimeter Product Quality Score by Usage
Mentimeter's Product Quality score was rated 4.2 stars by customers who have used Mentimeter's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mentimeter Pricing
Mentimeter ROI & Value For Money
3.9/5
Mentimeter has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Mentimeter Pricing Plans
Mentimeter has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Mentimeter?
Small Businesses
Medium Businesses
Large Enterprises
Mentimeter Customer Satisfaction (CSAT)
Mentimeter Customer Satisfaction (CSAT) Score
86 / 100
Mentimeter has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mentimeter Customer Service
3.9/5
Mentimeter has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mentimeter's Customer Service
Address
11 Tulegatan, 113 86 Sweden
Website
https://www.mentimeter.com
Mentimeter's Social Links
Mentimeter as an Employer
3.3/5
Mentimeter has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Mentimeter scored a 51 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Mentimeter would recommend the brand to a friend. ENPS measures how likely Mentimeter employees would recommend working at Mentimeter to a friend.
Net Promoter Score
51
NPS Score
| 66% | Promoters |
|---|---|
| 19% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 59% | Promoters |
|---|---|
| 6% | Passive |
| 35% | Detractors |
