-18
NPS
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Mercy Health
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About Mercy Health's Brand
Mercy Health is a Catholic health care ministry serving Ohio and Kentucky.
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Mercy Health CMO
Sandra Mackey
Sandra Mackey serves as the Chief Marketing Officer of Mercy Health (formerly Catholic Health Partners). Sandra started at Mercy Health (formerly Catholic Health Partners) in February of 2017. Sandra currently resides in the Cincinnati, Ohio Area.
Mercy Health NPS
Mercy Health's Net Promoter Score (NPS) is a -18 with 33% Promoters, 16% Passives, and 51% Detractors. Net Promoter Score tracks whether Mercy Health's customers would recommend using the product based on a scale of -100 to 100.
Mercy Health Overall NPS
| 33% | Promoters |
|---|---|
| 16% | Passives |
| 51% | Detractors |
Mercy Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -4 | Aug 2023 | -4 |
Sep 2023 -7 | Sep 2023 | -7 |
Oct 2023 -9 | Oct 2023 | -9 |
Dec 2023 -8 | Dec 2023 | -8 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -10 | Apr 2024 | -10 |
May 2024 -10 | May 2024 | -10 |
Jul 2024 -13 | Jul 2024 | -13 |
Jan 2025 -16 | Jan 2025 | -16 |
Dec 2025 -18 | Dec 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercy Health NPS by Gender
Female customers rated Mercy Health's NPS 37 points higher than Male customers.
Male
-57
Mercy Health's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-20
Mercy Health's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Mercy Health NPS by Ethnicity
Mercy Health's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Mercy Health NPS by Age
Mercy Health's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Mercy Health NPS by Usage
Mercy Health's NPS was rated the highest by customers who have used Mercy Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -20 | Over 10 Years | -20 |
Mercy Health Customer Reviews
Out of the 2 Mercy Health customer reviews 1 was positive and 1 was constructive. Mercy Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mercy Health Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Mercy Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mercy Health Customer Loyalty Score by Gender
Female customers rated Mercy Health's Customer Loyalty score 3% higher than Male customers.
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Male
61%
Yes
Female
64%
Yes
Mercy Health Customer Loyalty Score by Ethnicity
Mercy Health's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mercy Health.
74
out of 100
Caucasian
Mercy Health Customer Loyalty Score by Age
Mercy Health's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mercy Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 55% | 61-65 | 55% |
66+ 100% | 66+ | 100% |
Mercy Health Customer Loyalty Score by Usage
Mercy Health's Customer Loyalty score was rated the highest by customers who have used Mercy Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mercy Health Customer Loyalty Score by Industry
Mercy Health's Customer Loyalty score was rated 55% by Tech industry customers.
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Mercy Health Product Quality
2.9/5
Mercy Health has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Mercy Health Product Information
Mercy Health’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mercy Health's product the highest.
- Website
- https://www.mercy.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Mercy Health Product Quality
Mercy Health's Product Quality score was rated highest by customers who have used Mercy Health's products/services for Less than 1 Year, and rated lowest by customers who have used Mercy Health's products/services for 2 to 5 Years.
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Ranked Mercy Health Product Quality the Highest
Ranked Mercy Health Product Quality the Lowest
Mercy Health Product Quality Score by Gender
Female customers rated Mercy Health's Product Quality score 0.5 stars higher than Male customers.
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Male
2.5/5
Female
3/5
Mercy Health Product Quality Score by Ethnicity
Mercy Health's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mercy Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Mercy Health Product Quality Score by Age
Mercy Health's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mercy Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 2.6 | 66+ | 2.6 |
Mercy Health Product Quality Score by Usage
Mercy Health's Product Quality score was rated the highest by customers who have used Mercy Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Mercy Health Product Quality Score by Industry
Mercy Health's Product Quality score was rated 3.4 stars by Tech industry customers.
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Mercy Health Pricing
Mercy Health ROI & Value For Money
2.8/5
Mercy Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Mercy Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mercy Health ROI
Mercy Health's ROI score was rated highest by customers who have used Mercy Health's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Mercy Health ROI the Highest
Ranked Mercy Health ROI the Lowest
Mercy Health ROI Score by Gender
Female customers rated Mercy Health's ROI score 0.9 stars higher than Male customers.
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Male
2/5
Female
2.9/5
Mercy Health ROI Score by Ethnicity
Mercy Health's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mercy Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Mercy Health ROI Score by Age
Mercy Health's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mercy Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.8 | 61-65 | 2.8 |
66+ 2.6 | 66+ | 2.6 |
Mercy Health ROI Score by Usage
Mercy Health's ROI score was rated the highest by customers who have used Mercy Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Mercy Health ROI Score by Industry
Mercy Health's ROI score was rated 3.2 stars by Tech industry customers.
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Mercy Health Customer Satisfaction (CSAT)
Mercy Health Customer Satisfaction (CSAT) Score
55 / 100
Mercy Health has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
26%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mercy Health Customer Satisfaction
Mercy Health's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Mercy Health Customer Satisfaction the Highest
Ranked Mercy Health Customer Satisfaction the Lowest
Mercy Health Customer Satisfaction Score by Gender
Female customers rated Mercy Health's Customer Satisfaction score 52 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mercy Health.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Mercy Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mercy Health's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercy Health.
38 / 100
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
54%
Mercy Health Customer Satisfaction Score by Age
Mercy Health's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mercy Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 40% | |||||||||||||||
| 66+ | 50% |
Mercy Health Customer Satisfaction Score by Usage
Mercy Health's Customer Satisfaction score was rated the highest by customers who have used Mercy Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mercy Health Customer Satisfaction Score by Industry
Mercy Health's Customer Satisfaction score was rated 33 points by Tech industry customers.
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"title": "Mercy Health Customer Satisfaction Score by Industry",
"text": "Mercy Health's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Mercy Health Customer Service
2.8/5
Mercy Health has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Mercy Health's Customer Service
Address
Cincinnati, OH 45237
Website
https://www.mercy.com/
Phone Number
(513) 952-5280
Mercy Health's Social Links
Quick Insights into Mercy Health Customer Service
Mercy Health's Customer Service score was rated highest by customers who have used Mercy Health's products/services for Less than 1 Year, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Mercy Health's Customer Service score.
Ranked Mercy Health Customer Service the Highest
Ranked Mercy Health Customer Service the Lowest
Mercy Health Customer Service Score by Gender
Female customers rated Mercy Health's Customer Service score 1 stars higher than Male customers.
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Male
1.8/5
Female
2.8/5
Mercy Health Customer Service Score by Ethnicity
Mercy Health's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mercy Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Mercy Health Customer Service Score by Age
Mercy Health's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mercy Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.9 | 61-65 | 1.9 |
66+ 2.7 | 66+ | 2.7 |
Mercy Health Customer Service Score by Usage
Mercy Health's Customer Service score was rated the highest by customers who have used Mercy Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Mercy Health Customer Service Score by Industry
Mercy Health's Customer Service score was rated 3.4 stars by Tech industry customers.
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Mercy Health as an Employer
3.8/5
Mercy Health has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Mercy Health scored a -18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercy Health would recommend the brand to a friend. ENPS measures how likely Mercy Health employees would recommend working at Mercy Health to a friend.
Net Promoter Score
-18
NPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
