-15
NPS
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Mercy Hospital
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About Mercy Hospital's Brand
Mercy, named one of the top five large U.S. health systems for four consecutive years (2016 to 2019) by IBM Watson Health, serves millions annually.
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Mercy Hospital NPS
Mercy Hospital's Net Promoter Score (NPS) is a -15 with 37% Promoters, 11% Passives, and 52% Detractors. Net Promoter Score tracks whether Mercy Hospital's customers would recommend using the product based on a scale of -100 to 100.
Mercy Hospital Overall NPS
| 37% | Promoters |
|---|---|
| 11% | Passives |
| 52% | Detractors |
Mercy Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -13 | Nov 2024 | -13 |
Feb 2025 -13 | Feb 2025 | -13 |
Apr 2025 -15 | Apr 2025 | -15 |
Jun 2025 -15 | Jun 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -15 | Aug 2025 | -15 |
Oct 2025 -17 | Oct 2025 | -17 |
Nov 2025 -17 | Nov 2025 | -17 |
Dec 2025 -17 | Dec 2025 | -17 |
Jan 2026 -17 | Jan 2026 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercy Hospital NPS by Gender
Female customers rated Mercy Hospital's NPS 34 points higher than Male customers.
Male
-60
Mercy Hospital's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-26
Mercy Hospital's NPS was rated -26 by Female customers on Comparably.
30%
Promoters
14%
Passives
56%
Detractors
Mercy Hospital NPS by Ethnicity
Mercy Hospital's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -83 | Other | -83 |
Mercy Hospital NPS by Age
Mercy Hospital's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Mercy Hospital NPS by Usage
Mercy Hospital's NPS was rated the highest by customers who have used Mercy Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -64 | 2 to 5 Years | -64 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years -5 | Over 10 Years | -5 |
Mercy Hospital Customer Reviews
Out of the 3 Mercy Hospital customer reviews 2 were positive and 1 was constructive. Mercy Hospital customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mercy Hospital Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Mercy Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercy Hospital Customer Loyalty Score by Gender
Female customers rated Mercy Hospital's Customer Loyalty score 11% higher than Male customers.
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Male
64%
Yes
Female
75%
Yes
Mercy Hospital Customer Loyalty Score by Ethnicity
Mercy Hospital's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mercy Hospital.
73
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
40
out of 100
Other
Mercy Hospital Customer Loyalty Score by Age
Mercy Hospital's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 46% | 26-30 | 46% |
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
56-60 40% | 56-60 | 40% |
61-65 70% | 61-65 | 70% |
66+ 79% | 66+ | 79% |
Mercy Hospital Customer Loyalty Score by Usage
Mercy Hospital's Customer Loyalty score was rated the highest by customers who have used Mercy Hospital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mercy Hospital Customer Loyalty Score by Industry
Mercy Hospital's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mercy Hospital Product Quality
2.8/5
Mercy Hospital has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Mercy Hospital Product Information
Mercy Hospital’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mercy Hospital's product the highest. Reviewers from the Accounting industry rated Mercy Hospital the lowest at 1.5.
- Website
- https://www.mercy.net
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Mercy Hospital Product Quality
Mercy Hospital's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Mercy Hospital Product Quality the Highest
Ranked Mercy Hospital Product Quality the Lowest
Mercy Hospital Product Quality Score by Gender
Female customers rated Mercy Hospital's Product Quality score 1 stars higher than Male customers.
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Male
1.6/5
Female
2.6/5
Mercy Hospital Product Quality Score by Ethnicity
Mercy Hospital's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mercy Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.5 | Other | 1.5 |
Mercy Hospital Product Quality Score by Age
Mercy Hospital's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mercy Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.3 | 41-45 | 3.3 |
46-50 5 | 46-50 | 5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Mercy Hospital Product Quality Score by Usage
Mercy Hospital's Product Quality score was rated the highest by customers who have used Mercy Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mercy Hospital Product Quality Score by Industry
Mercy Hospital's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Mercy Hospital Pricing
Mercy Hospital ROI & Value For Money
2.7/5
Mercy Hospital has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Mercy Hospital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Mercy Hospital.
Quick Insights into Mercy Hospital ROI
Mercy Hospital's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Mercy Hospital ROI the Highest
Ranked Mercy Hospital ROI the Lowest
Mercy Hospital ROI Score by Gender
Female customers rated Mercy Hospital's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mercy Hospital.
Male
1.6/5
Female
2.6/5
Mercy Hospital ROI Score by Ethnicity
Mercy Hospital's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mercy Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.5 | Other | 1.5 |
Mercy Hospital ROI Score by Age
Mercy Hospital's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mercy Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.6 | 46-50 | 4.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mercy Hospital ROI Score by Usage
Mercy Hospital's ROI score was rated the highest by customers who have used Mercy Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mercy Hospital ROI Score by Industry
Mercy Hospital's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mercy Hospital Customer Satisfaction (CSAT)
Mercy Hospital Customer Satisfaction (CSAT) Score
48 / 100
Mercy Hospital has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
15%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mercy Hospital Customer Satisfaction
Mercy Hospital's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Mercy Hospital Customer Satisfaction the Highest
Ranked Mercy Hospital Customer Satisfaction the Lowest
Mercy Hospital Customer Satisfaction Score by Gender
Female customers rated Mercy Hospital's Customer Satisfaction score 22 points higher than Male customers.
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28 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 51% |
50 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 3% | |
Very Dissatisfied | 41% |
Mercy Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mercy Hospital's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercy Hospital.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
51%
CSAT according to African American/Black
Mercy Hospital's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Mercy Hospital's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercy Hospital.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
Mercy Hospital Customer Satisfaction Score by Age
Mercy Hospital's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mercy Hospital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 25% |
Mercy Hospital Customer Satisfaction Score by Usage
Mercy Hospital's Customer Satisfaction score was rated the highest by customers who have used Mercy Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mercy Hospital Customer Satisfaction Score by Industry
Mercy Hospital's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Mercy Hospital Customer Service
2.8/5
Mercy Hospital has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Mercy Hospital's Customer Service
Address
14528 S Outer Forty Rd, Chesterfield, MO 63017
Website
https://www.mercy.net
Phone Number
+1-580-623-7211
Mercy Hospital's Social Links
Quick Insights into Mercy Hospital Customer Service
Mercy Hospital's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Mercy Hospital Customer Service the Highest
Ranked Mercy Hospital Customer Service the Lowest
Mercy Hospital Customer Service Score by Gender
Female customers rated Mercy Hospital's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mercy Hospital.
Male
1.7/5
Female
2.8/5
Mercy Hospital Customer Service Score by Ethnicity
Mercy Hospital's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mercy Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.5 | Other | 1.5 |
Mercy Hospital Customer Service Score by Age
Mercy Hospital's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mercy Hospital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 4 | 41-45 | 4 |
46-50 4.9 | 46-50 | 4.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.7 | 66+ | 1.7 |
Mercy Hospital Customer Service Score by Usage
Mercy Hospital's Customer Service score was rated the highest by customers who have used Mercy Hospital's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mercy Hospital Customer Service Score by Industry
Mercy Hospital's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Mercy Hospital as an Employer
3.0/5
Mercy Hospital has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Mercy Hospital scored a -15 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercy Hospital would recommend the brand to a friend. ENPS measures how likely Mercy Hospital employees would recommend working at Mercy Hospital to a friend.
Net Promoter Score
-15
NPS Score
| 37% | Promoters |
|---|---|
| 11% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 34% | Promoters |
|---|---|
| 16% | Passive |
| 50% | Detractors |
