50
NPS
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Mercy Ships
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About Mercy Ships' Brand
Mercy Ships is a global charity operating a fleet of hospital ships in developing nations.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Mercy Ships NPS
Mercy Ships's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether Mercy Ships's customers would recommend using the product based on a scale of -100 to 100.
Mercy Ships Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
Mercy Ships NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 88 | Aug 2023 | 88 |
Oct 2023 90 | Oct 2023 | 90 |
Dec 2023 72 | Dec 2023 | 72 |
Mar 2024 59 | Mar 2024 | 59 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 64 | May 2024 | 64 |
Aug 2024 53 | Aug 2024 | 53 |
Sep 2024 57 | Sep 2024 | 57 |
Oct 2024 52 | Oct 2024 | 52 |
May 2025 44 | May 2025 | 44 |
Jun 2025 45 | Jun 2025 | 45 |
Jul 2025 50 | Jul 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercy Ships NPS by Gender
Mercy Ships's NPS was rated 40 by Male customers on Comparably.
Male
40
Mercy Ships's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Mercy Ships's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mercy Ships NPS by Ethnicity
Mercy Ships's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Other 100 | Other | 100 |
Mercy Ships NPS by Usage
Mercy Ships's NPS was rated the highest by customers who have used Mercy Ships's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Mercy Ships Customer Reviews
Out of the 2 Mercy Ships customer reviews 1 was positive and 1 was constructive. Mercy Ships customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mercy Ships Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Mercy Ships users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercy Ships Customer Loyalty Score by Gender
Mercy Ships's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Mercy Ships Customer Loyalty Score by Ethnicity
Mercy Ships's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mercy Ships.
70
out of 100
Caucasian
82
out of 100
Other
Mercy Ships Customer Loyalty Score by Usage
Mercy Ships's Customer Loyalty score was rated the highest by customers who have used Mercy Ships's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mercy Ships Product Quality
4.1/5
Mercy Ships has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mercy Ships Product Information
Mercy Ships’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://mercyships.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Mercy Ships Product Quality
Mercy Ships's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mercy Ships' Product Quality.
Ranked Mercy Ships Product Quality the Highest
Ranked Mercy Ships Product Quality the Lowest
Mercy Ships Product Quality Score by Gender
Mercy Ships's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mercy Ships.
Male
4.1/5
Female
N/A
Mercy Ships Product Quality Score by Ethnicity
Mercy Ships's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mercy Ships.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 5 | Other | 5 |
Mercy Ships Product Quality Score by Usage
Mercy Ships's Product Quality score was rated the highest by customers who have used Mercy Ships's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mercy Ships Pricing
Mercy Ships ROI & Value For Money
3.9/5
Mercy Ships has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercy Ships' overall ROI score rated by its users and customers.
Quick Insights into Mercy Ships ROI
Mercy Ships's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mercy Ships' ROI score.
Ranked Mercy Ships ROI the Highest
Ranked Mercy Ships ROI the Lowest
Mercy Ships ROI Score by Gender
Mercy Ships's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mercy Ships.
Male
3.8/5
Female
N/A
Mercy Ships ROI Score by Ethnicity
Mercy Ships's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mercy Ships.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 4.8 | Other | 4.8 |
Mercy Ships ROI Score by Usage
Mercy Ships's ROI score was rated the highest by customers who have used Mercy Ships's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mercy Ships Customer Satisfaction (CSAT)
Mercy Ships Customer Satisfaction (CSAT) Score
78 / 100
Mercy Ships has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
20%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mercy Ships Customer Satisfaction
Mercy Ships's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mercy Ships' Customer Satisfaction.
Ranked Mercy Ships Customer Satisfaction the Highest
Ranked Mercy Ships Customer Satisfaction the Lowest
Mercy Ships Customer Satisfaction Score by Gender
Mercy Ships's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mercy Ships.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
Mercy Ships Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mercy Ships' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercy Ships.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
CSAT according to Other
Mercy Ships' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercy Ships.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Mercy Ships Customer Satisfaction Score by Usage
Mercy Ships's Customer Satisfaction score was rated 67 points by customers who have used Mercy Ships's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Mercy Ships Customer Service
3.9/5
Mercy Ships has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mercy Ships's Customer Service
Address
15862 Hwy 110 N, Lindale, GA
Website
http://mercyships.org
Phone Number
(903) 939-7000
Quick Insights into Mercy Ships Customer Service
Mercy Ships's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mercy Ships' Customer Service score.
Ranked Mercy Ships Customer Service the Highest
Ranked Mercy Ships Customer Service the Lowest
Mercy Ships Customer Service Score by Gender
Mercy Ships's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mercy Ships.
Male
3.5/5
Female
N/A
Mercy Ships Customer Service Score by Ethnicity
Mercy Ships's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mercy Ships.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 4.8 | Other | 4.8 |
Mercy Ships Customer Service Score by Usage
Mercy Ships's Customer Service score was rated the highest by customers who have used Mercy Ships's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Mercy Ships as an Employer
4.6/5
Mercy Ships has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mercy Ships scored a 50 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercy Ships would recommend the brand to a friend. ENPS measures how likely Mercy Ships employees would recommend working at Mercy Ships to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 71% | Promoters |
|---|---|
| 9% | Passive |
| 20% | Detractors |
