-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Merial Limited
Marketing or Exec? Claim Your Free Account
About Merial Limited's Brand
livestock pharmaceuticals and vaccines
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Merial Limited NPS
Merial Limited's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Merial Limited's customers would recommend using the product based on a scale of -100 to 100.
Merial Limited Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Merial Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merial Limited Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Merial Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merial Limited Product Quality
1.5/5
Merial Limited has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merial Limited's overall Product Quality score rated by its users and customers.
Merial Limited Product Information
Merial Limited’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.merial.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Merial Limited Pricing
Merial Limited ROI & Value For Money
1.5/5
Merial Limited has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merial Limited's overall ROI score rated by its users and customers.
Merial Limited Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Merial Limited Customer Service
1.5/5
Merial Limited has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merial Limited's overall Customer Service score rated by its users and customers.
About Merial Limited's Customer Service
Address
3239 Satellite Boulevard, Building 500, Duluth, GA
Website
http://www.merial.com
Merial Limited as an Employer
Consumer vs. Employees
Merial Limited scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Merial Limited would recommend the brand to a friend. ENPS measures how likely Merial Limited employees would recommend working at Merial Limited to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
