0
NPS
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Meridian Health
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About Meridian Health's Brand
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Meridian Health NPS
Meridian Health's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Meridian Health's customers would recommend using the product based on a scale of -100 to 100.
Meridian Health Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Meridian Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Sep 2023 25 | Sep 2023 | 25 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -25 | Apr 2024 | -25 |
May 2024 -11 | May 2024 | -11 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meridian Health Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Meridian Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meridian Health Product Quality
3.2/5
Meridian Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Meridian Health's overall Product Quality score rated by its users and customers.
Meridian Health Product Information
Meridian Health’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Meridian Health Pricing
Meridian Health ROI & Value For Money
3/5
Meridian Health has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Meridian Health Customer Satisfaction (CSAT)
Meridian Health Customer Satisfaction (CSAT) Score
62 / 100
Meridian Health has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meridian Health Customer Service
2.8/5
Meridian Health has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Meridian Health's Customer Service
Address
Monmouth Shores Corporate Park, 1350 Campus Parkway, Farmingdale, NJ 07753
Website
http://www.meridianhealth.com
Meridian Health as an Employer
Consumer vs. Employees
Meridian Health scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Meridian Health would recommend the brand to a friend. ENPS measures how likely Meridian Health employees would recommend working at Meridian Health to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
