-50
NPS
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Meridian Health Plan
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About Meridian Health Plan's Brand
Brand at a Glance
80%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Meridian Health Plan NPS
Meridian Health Plan's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Meridian Health Plan's customers would recommend using the product based on a scale of -100 to 100.
Meridian Health Plan Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Meridian Health Plan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Mar 2022 -60 | Mar 2022 | -60 |
Aug 2022 -67 | Aug 2022 | -67 |
Nov 2022 -43 | Nov 2022 | -43 |
Jun 2023 -50 | Jun 2023 | -50 |
Sep 2023 -55 | Sep 2023 | -55 |
Mar 2024 -60 | Mar 2024 | -60 |
Jun 2024 -63 | Jun 2024 | -63 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meridian Health Plan NPS by Gender
Meridian Health Plan's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Meridian Health Plan's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Meridian Health Plan's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Meridian Health Plan NPS by Ethnicity
Meridian Health Plan's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Meridian Health Plan Customer Reviews
Out of the 2 Meridian Health Plan customer reviews 0 were positive and 2 were constructive. Meridian Health Plan customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Meridian Health Plan Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Meridian Health Plan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meridian Health Plan Customer Loyalty Score by Gender
Female customers rated Meridian Health Plan's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Meridian Health Plan.
Male
70%
Yes
Female
100%
Yes
Meridian Health Plan Customer Loyalty Score by Ethnicity
Meridian Health Plan's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Meridian Health Plan.
82
out of 100
Caucasian
Meridian Health Plan Product Quality
2.2/5
Meridian Health Plan has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Meridian Health Plan Product Information
Meridian Health Plan’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://mhplan.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Meridian Health Plan Product Quality
Meridian Health Plan's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Meridian Health Plan's Product Quality.
Ranked Meridian Health Plan Product Quality the Highest
Ranked Meridian Health Plan Product Quality the Lowest
Meridian Health Plan Product Quality Score by Gender
Meridian Health Plan's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Meridian Health Plan.
Male
1.5/5
Female
1.5/5
Meridian Health Plan Product Quality Score by Ethnicity
Meridian Health Plan's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Meridian Health Plan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Meridian Health Plan Pricing
Meridian Health Plan ROI & Value For Money
2.4/5
Meridian Health Plan has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Meridian Health Plan ROI
Meridian Health Plan's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Meridian Health Plan ROI the Highest
Ranked Meridian Health Plan ROI the Lowest
Meridian Health Plan ROI Score by Gender
Meridian Health Plan's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Meridian Health Plan.
Male
1.5/5
Female
1.5/5
Meridian Health Plan ROI Score by Ethnicity
Meridian Health Plan's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Meridian Health Plan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Meridian Health Plan Customer Satisfaction (CSAT)
Meridian Health Plan Customer Satisfaction (CSAT) Score
30 / 100
Meridian Health Plan has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meridian Health Plan Customer Satisfaction
Meridian Health Plan's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Meridian Health Plan Customer Satisfaction the Highest
Meridian Health Plan Customer Satisfaction Score by Gender
Meridian Health Plan's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Meridian Health Plan.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Meridian Health Plan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Meridian Health Plan's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meridian Health Plan.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Meridian Health Plan Customer Service
2.2/5
Meridian Health Plan has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Meridian Health Plan's Customer Service
Address
666 Grand Avenue, 14th Floor, Des Moines, IA 50309
Website
https://mhplan.com
Quick Insights into Meridian Health Plan Customer Service
Meridian Health Plan's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Meridian Health Plan's Customer Service score.
Ranked Meridian Health Plan Customer Service the Highest
Ranked Meridian Health Plan Customer Service the Lowest
Meridian Health Plan Customer Service Score by Gender
Meridian Health Plan's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Meridian Health Plan.
Male
1.5/5
Female
1.5/5
Meridian Health Plan Customer Service Score by Ethnicity
Meridian Health Plan's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Meridian Health Plan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Meridian Health Plan as an Employer
2.4/5
Meridian Health Plan has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Meridian Health Plan scored a -50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Meridian Health Plan would recommend the brand to a friend. ENPS measures how likely Meridian Health Plan employees would recommend working at Meridian Health Plan to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
