-52
NPS
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Meritage Homes
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About Meritage Homes' Brand
Brand at a Glance
61%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.6/5
Customer Service
Meritage Homes CMO
Tracy Tannenbaum
Tracy Tannenbaum serves as the Chief Marketing Officer of Meritage Homes. Tracy started at Meritage Homes in February of 2015. Tracy currently resides in the Phoenix, Arizona Area.
Meritage Homes NPS
Meritage Homes's Net Promoter Score (NPS) is a -52 with 19% Promoters, 10% Passives, and 71% Detractors. Net Promoter Score tracks whether Meritage Homes's customers would recommend using the product based on a scale of -100 to 100.
Meritage Homes Overall NPS
| 19% | Promoters |
|---|---|
| 10% | Passives |
| 71% | Detractors |
Meritage Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -54 | Mar 2024 | -54 |
Apr 2024 -59 | Apr 2024 | -59 |
May 2024 -59 | May 2024 | -59 |
Jun 2024 -59 | Jun 2024 | -59 |
Jul 2024 -57 | Jul 2024 | -57 |
Aug 2024 -54 | Aug 2024 | -54 |
Oct 2024 -56 | Oct 2024 | -56 |
Dec 2024 -56 | Dec 2024 | -56 |
Jan 2025 -54 | Jan 2025 | -54 |
Feb 2025 -50 | Feb 2025 | -50 |
Mar 2025 -51 | Mar 2025 | -51 |
Jun 2025 -53 | Jun 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meritage Homes NPS by Gender
Male customers rated Meritage Homes's NPS 20 points higher than Female customers.
Male
-46
Meritage Homes's NPS was rated -46 by Male customers on Comparably.
18%
Promoters
18%
Passives
64%
Detractors
Female
-66
Meritage Homes's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Meritage Homes NPS by Ethnicity
Meritage Homes's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -28 | Other | -28 |
Meritage Homes NPS by Age
Meritage Homes's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Meritage Homes NPS by Usage
Meritage Homes's NPS was rated the highest by customers who have used Meritage Homes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
Meritage Homes Customer Reviews
Out of the 6 Meritage Homes customer reviews 1 was positive and 5 were constructive. Meritage Homes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Meritage Homes Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Meritage Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meritage Homes Customer Loyalty Score by Gender
Female customers rated Meritage Homes's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Meritage Homes.
Male
59%
Yes
Female
70%
Yes
Meritage Homes Customer Loyalty Score by Ethnicity
Meritage Homes's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Meritage Homes.
65
out of 100
Caucasian
78
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
74
out of 100
Other
Meritage Homes Customer Loyalty Score by Age
Meritage Homes's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Meritage Homes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
56-60 46% | 56-60 | 46% |
61-65 70% | 61-65 | 70% |
66+ 40% | 66+ | 40% |
Meritage Homes Customer Loyalty Score by Usage
Meritage Homes's Customer Loyalty score was rated the highest by customers who have used Meritage Homes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Meritage Homes Customer Loyalty Score by Industry
Meritage Homes's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Meritage Homes Product Quality
2/5
Meritage Homes has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Meritage Homes' overall Product Quality score rated by its users and customers.
Meritage Homes Product Information
Meritage Homes’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Meritage Homes's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Meritage Homes the lowest at 1.5.
- Website
- http://www.meritagehomes.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Meritage Homes Product Quality
Meritage Homes's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Meritage Homes' Product Quality.
Ranked Meritage Homes Product Quality the Highest
Ranked Meritage Homes Product Quality the Lowest
Meritage Homes Product Quality Score by Gender
Meritage Homes's Product Quality score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Meritage Homes.
Male
2/5
Female
2/5
Meritage Homes Product Quality Score by Ethnicity
Meritage Homes's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Meritage Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.4 | Other | 2.4 |
Meritage Homes Product Quality Score by Age
Meritage Homes's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Meritage Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Meritage Homes Product Quality Score by Usage
Meritage Homes's Product Quality score was rated the highest by customers who have used Meritage Homes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Meritage Homes Product Quality Score by Industry
Meritage Homes's Product Quality score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Meritage Homes Pricing
Meritage Homes ROI & Value For Money
2.1/5
Meritage Homes has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Meritage Homes' overall ROI score rated by its users and customers.
Meritage Homes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Meritage Homes.
Quick Insights into Meritage Homes ROI
Meritage Homes's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Real Estate industry.
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Ranked Meritage Homes ROI the Highest
Ranked Meritage Homes ROI the Lowest
Meritage Homes ROI Score by Gender
Meritage Homes's ROI score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Meritage Homes.
Male
2/5
Female
2/5
Meritage Homes ROI Score by Ethnicity
Meritage Homes's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Meritage Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.3 | Other | 2.3 |
Meritage Homes ROI Score by Age
Meritage Homes's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Meritage Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.4 | 56-60 | 2.4 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Meritage Homes ROI Score by Usage
Meritage Homes's ROI score was rated the highest by customers who have used Meritage Homes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Meritage Homes ROI Score by Industry
Meritage Homes's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Meritage Homes Customer Satisfaction (CSAT)
Meritage Homes Customer Satisfaction (CSAT) Score
24 / 100
Meritage Homes has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
16%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meritage Homes Customer Satisfaction
Meritage Homes's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers from the Real Estate industry.
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Ranked Meritage Homes Customer Satisfaction the Highest
Ranked Meritage Homes Customer Satisfaction the Lowest
Meritage Homes Customer Satisfaction Score by Gender
Male customers rated Meritage Homes's Customer Satisfaction score 19 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Meritage Homes.
36 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
17 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 17% | |
Very Dissatisfied | 61% |
Meritage Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Meritage Homes' Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meritage Homes.
30 / 100
Very Satisfied
23%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
62%
CSAT according to African American/Black
Meritage Homes' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meritage Homes.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
Meritage Homes' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meritage Homes.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Meritage Homes' Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meritage Homes.
43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
Meritage Homes Customer Satisfaction Score by Age
Meritage Homes's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Meritage Homes.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 0% |
Meritage Homes Customer Satisfaction Score by Usage
Meritage Homes's Customer Satisfaction score was rated the highest by customers who have used Meritage Homes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Meritage Homes Customer Satisfaction Score by Industry
Meritage Homes's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Meritage Homes Customer Satisfaction Score by Industry",
"text": "Meritage Homes's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Meritage Homes's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Meritage Homes's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
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"groupId": 554,
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]
}Meritage Homes Customer Service
1.6/5
Meritage Homes has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Meritage Homes' overall Customer Service score rated by its users and customers.
About Meritage Homes's Customer Service
Address
Houston, TX
Website
http://www.meritagehomes.com
Quick Insights into Meritage Homes Customer Service
Meritage Homes's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Meritage Homes' Customer Service score.
Ranked Meritage Homes Customer Service the Highest
Ranked Meritage Homes Customer Service the Lowest
Meritage Homes Customer Service Score by Gender
Female customers rated Meritage Homes's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Meritage Homes.
Male
1.5/5
Female
1.6/5
Meritage Homes Customer Service Score by Ethnicity
Meritage Homes's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Meritage Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Meritage Homes Customer Service Score by Age
Meritage Homes's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Meritage Homes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Meritage Homes Customer Service Score by Usage
Meritage Homes's Customer Service score was rated the highest by customers who have used Meritage Homes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Meritage Homes Customer Service Score by Industry
Meritage Homes's Customer Service score was rated 1.5 stars by both Education and Tech industry customers.
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Meritage Homes as an Employer
4.5/5
Meritage Homes has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Meritage Homes scored a -52 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Meritage Homes would recommend the brand to a friend. ENPS measures how likely Meritage Homes employees would recommend working at Meritage Homes to a friend.
Net Promoter Score
-52
NPS Score
| 19% | Promoters |
|---|---|
| 10% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
