-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Merkley + Partners
Marketing or Exec? Claim Your Free Account
About Merkley + Partners' Brand
Merkley + Partners is a full-service advertising agency located in New York City.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
Merkley + Partners NPS
Merkley + Partners's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Merkley + Partners's customers would recommend using the product based on a scale of -100 to 100.
Merkley + Partners Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Merkley + Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Jun 2024 -66 | Jun 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merkley + Partners Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Merkley + Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merkley + Partners Product Quality
3/5
Merkley + Partners has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Merkley + Partners' overall Product Quality score rated by its users and customers.
Merkley + Partners Product Information
Merkley + Partners’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Merkley + Partners Pricing
Merkley + Partners ROI & Value For Money
3.1/5
Merkley + Partners has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Merkley + Partners' overall ROI score rated by its users and customers.
Merkley + Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Merkley + Partners Customer Service
2.8/5
Merkley + Partners has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Merkley + Partners' overall Customer Service score rated by its users and customers.
About Merkley + Partners's Customer Service
Address
200 Varick Street, New York City, NY
Website
http://www.merkleyandpartners.com/
Phone Number
(212)805-7500
Merkley + Partners as an Employer
3.3/5
Merkley + Partners has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Merkley + Partners scored a -67 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Merkley + Partners would recommend the brand to a friend. ENPS measures how likely Merkley + Partners employees would recommend working at Merkley + Partners to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
