18
NPS
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Merle Norman Cosmetics
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About Merle Norman Cosmetics' Brand
Merle Norman Cosmetics is a leading brand of premium skin care, foundations and color cosmetic products.
Brand at a Glance
87%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Merle Norman Cosmetics NPS
Merle Norman Cosmetics's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether Merle Norman Cosmetics's customers would recommend using the product based on a scale of -100 to 100.
Merle Norman Cosmetics Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
Merle Norman Cosmetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 50 | Mar 2022 | 50 |
Jul 2022 66 | Jul 2022 | 66 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 60 | Nov 2022 | 60 |
Dec 2022 66 | Dec 2022 | 66 |
Apr 2023 75 | Apr 2023 | 75 |
Jun 2023 40 | Jun 2023 | 40 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 49 | Aug 2024 | 49 |
Feb 2025 54 | Feb 2025 | 54 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2026 16 | Apr 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merle Norman Cosmetics NPS by Gender
Merle Norman Cosmetics's NPS was rated 20 by Female customers on Comparably.
Female
20
Merle Norman Cosmetics's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Male
N/A
Merle Norman Cosmetics's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Merle Norman Cosmetics NPS by Ethnicity
Merle Norman Cosmetics's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Merle Norman Cosmetics NPS by Age
Merle Norman Cosmetics's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Merle Norman Cosmetics NPS by Usage
Merle Norman Cosmetics's NPS was rated 14 points by customers who have used Merle Norman Cosmetics's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 14 | Over 10 Years | 14 |
Merle Norman Cosmetics Customer Reviews
Out of the 2 Merle Norman Cosmetics customer reviews 2 were positive and 0 were constructive. Merle Norman Cosmetics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Merle Norman Cosmetics Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Merle Norman Cosmetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merle Norman Cosmetics Customer Loyalty Score by Gender
Merle Norman Cosmetics's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Merle Norman Cosmetics Customer Loyalty Score by Ethnicity
Merle Norman Cosmetics's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Merle Norman Cosmetics.
100
out of 100
Caucasian
Merle Norman Cosmetics Customer Loyalty Score by Age
Merle Norman Cosmetics's Customer Loyalty score was rated 100% by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Merle Norman Cosmetics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Merle Norman Cosmetics Customer Loyalty Score by Usage
Merle Norman Cosmetics's Customer Loyalty score was rated 100% by customers who have used Merle Norman Cosmetics's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Merle Norman Cosmetics Customer Loyalty Score by Industry
Merle Norman Cosmetics's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Merle Norman Cosmetics Product Quality
3.6/5
Merle Norman Cosmetics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Merle Norman Cosmetics Product Information
Merle Norman Cosmetics’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Merle Norman Cosmetics's product the highest.
- Website
- http://www.merlenorman.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Merle Norman Cosmetics Product Quality
Merle Norman Cosmetics's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
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Ranked Merle Norman Cosmetics Product Quality the Highest
Ranked Merle Norman Cosmetics Product Quality the Lowest
Merle Norman Cosmetics Product Quality Score by Gender
Merle Norman Cosmetics's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Merle Norman Cosmetics.
Female
3.5/5
Male
N/A
Merle Norman Cosmetics Product Quality Score by Ethnicity
Merle Norman Cosmetics's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Merle Norman Cosmetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Merle Norman Cosmetics Product Quality Score by Age
Merle Norman Cosmetics's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Merle Norman Cosmetics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.9 | 56-60 | 3.9 |
66+ 5 | 66+ | 5 |
Merle Norman Cosmetics Product Quality Score by Usage
Merle Norman Cosmetics's Product Quality score was rated 3 stars by customers who have used Merle Norman Cosmetics's products/services for Over 10 Years.
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Merle Norman Cosmetics Product Quality Score by Industry
Merle Norman Cosmetics's Product Quality score was rated 3.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Merle Norman Cosmetics Pricing
Merle Norman Cosmetics ROI & Value For Money
3.6/5
Merle Norman Cosmetics has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Merle Norman Cosmetics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Merle Norman Cosmetics ROI
Merle Norman Cosmetics's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
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Ranked Merle Norman Cosmetics ROI the Highest
Ranked Merle Norman Cosmetics ROI the Lowest
Merle Norman Cosmetics ROI Score by Gender
Merle Norman Cosmetics's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Merle Norman Cosmetics.
Female
3.6/5
Male
N/A
Merle Norman Cosmetics ROI Score by Ethnicity
Merle Norman Cosmetics's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Merle Norman Cosmetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Merle Norman Cosmetics ROI Score by Age
Merle Norman Cosmetics's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Merle Norman Cosmetics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.9 | 56-60 | 3.9 |
66+ 4.8 | 66+ | 4.8 |
Merle Norman Cosmetics ROI Score by Usage
Merle Norman Cosmetics's ROI score was rated 3 stars by customers who have used Merle Norman Cosmetics's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Merle Norman Cosmetics ROI Score by Industry
Merle Norman Cosmetics's ROI score was rated 3.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Merle Norman Cosmetics Customer Satisfaction (CSAT)
Merle Norman Cosmetics Customer Satisfaction (CSAT) Score
66 / 100
Merle Norman Cosmetics has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Merle Norman Cosmetics Customer Satisfaction
Merle Norman Cosmetics's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
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Ranked Merle Norman Cosmetics Customer Satisfaction the Highest
Ranked Merle Norman Cosmetics Customer Satisfaction the Lowest
Merle Norman Cosmetics Customer Satisfaction Score by Gender
Merle Norman Cosmetics's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Merle Norman Cosmetics.
67 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Merle Norman Cosmetics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Merle Norman Cosmetics' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Merle Norman Cosmetics.
67 / 100
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Merle Norman Cosmetics Customer Satisfaction Score by Age
Merle Norman Cosmetics's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Merle Norman Cosmetics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 75% | |||||||||||||||
| 66+ | 100% |
Merle Norman Cosmetics Customer Satisfaction Score by Usage
Merle Norman Cosmetics's Customer Satisfaction score was rated 71 points by customers who have used Merle Norman Cosmetics's products/services for Over 10 Years.
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Merle Norman Cosmetics Customer Satisfaction Score by Industry
Merle Norman Cosmetics's Customer Satisfaction score was rated 67 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
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"scoreClassName": "max",
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}Merle Norman Cosmetics Customer Service
3.5/5
Merle Norman Cosmetics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Merle Norman Cosmetics's Customer Service
Address
9130 Bellanca Avenue, Los Angeles, CA 90045
Website
http://www.merlenorman.com/
Phone Number
(818) 367-4842
Quick Insights into Merle Norman Cosmetics Customer Service
Merle Norman Cosmetics's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Merle Norman Cosmetics' Customer Service score.
Ranked Merle Norman Cosmetics Customer Service the Highest
Ranked Merle Norman Cosmetics Customer Service the Lowest
Merle Norman Cosmetics Customer Service Score by Gender
Merle Norman Cosmetics's Customer Service score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Merle Norman Cosmetics.
Female
3.7/5
Male
N/A
Merle Norman Cosmetics Customer Service Score by Ethnicity
Merle Norman Cosmetics's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Merle Norman Cosmetics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Merle Norman Cosmetics Customer Service Score by Age
Merle Norman Cosmetics's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Merle Norman Cosmetics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.2 | 56-60 | 4.2 |
66+ 4.8 | 66+ | 4.8 |
Merle Norman Cosmetics Customer Service Score by Usage
Merle Norman Cosmetics's Customer Service score was rated 3.6 stars by customers who have used Merle Norman Cosmetics's products/services for Over 10 Years.
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Merle Norman Cosmetics Customer Service Score by Industry
Merle Norman Cosmetics's Customer Service score was rated 3.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Merle Norman Cosmetics as an Employer
Consumer vs. Employees
Merle Norman Cosmetics scored a 18 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Merle Norman Cosmetics would recommend the brand to a friend. ENPS measures how likely Merle Norman Cosmetics employees would recommend working at Merle Norman Cosmetics to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
