-68
NPS
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Merrill Gardens
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About Merrill Gardens' Brand
Merrill Gardens is a senior lifestyle company.
Brand at a Glance
54%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Merrill Gardens NPS
Merrill Gardens's Net Promoter Score (NPS) is a -68 with 12% Promoters, 8% Passives, and 80% Detractors. Net Promoter Score tracks whether Merrill Gardens's customers would recommend using the product based on a scale of -100 to 100.
Merrill Gardens Overall NPS
| 12% | Promoters |
|---|---|
| 8% | Passives |
| 80% | Detractors |
Merrill Gardens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -90 | May 2024 | -90 |
Jun 2024 -84 | Jun 2024 | -84 |
Jul 2024 -84 | Jul 2024 | -84 |
Sep 2024 -84 | Sep 2024 | -84 |
Oct 2024 -80 | Oct 2024 | -80 |
Dec 2024 -75 | Dec 2024 | -75 |
Jan 2025 -72 | Jan 2025 | -72 |
Feb 2025 -75 | Feb 2025 | -75 |
Mar 2025 -71 | Mar 2025 | -71 |
Jun 2025 -67 | Jun 2025 | -67 |
Nov 2025 -68 | Nov 2025 | -68 |
Dec 2025 -70 | Dec 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merrill Gardens NPS by Gender
Male customers rated Merrill Gardens's NPS 65 points higher than Female customers.
Male
-30
Merrill Gardens's NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
-95
Merrill Gardens's NPS was rated -95 by Female customers on Comparably.
0%
Promoters
5%
Passives
95%
Detractors
Merrill Gardens NPS by Ethnicity
Merrill Gardens's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -40 | Other | -40 |
Merrill Gardens NPS by Age
Merrill Gardens's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Merrill Gardens NPS by Usage
Merrill Gardens's NPS was rated the highest by customers who have used Merrill Gardens's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Merrill Gardens Customer Reviews
Out of the 11 Merrill Gardens customer reviews 2 were positive and 9 were constructive. Merrill Gardens customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Merrill Gardens Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Merrill Gardens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merrill Gardens Customer Loyalty Score by Gender
Male customers rated Merrill Gardens's Customer Loyalty score 2% higher than Female customers.
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Male
55%
Yes
Female
53%
Yes
Merrill Gardens Customer Loyalty Score by Ethnicity
Merrill Gardens's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Merrill Gardens.
51
out of 100
Caucasian
46
out of 100
Other
Merrill Gardens Customer Loyalty Score by Age
Merrill Gardens's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Merrill Gardens.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 10% | 56-60 | 10% |
66+ 59% | 66+ | 59% |
Merrill Gardens Customer Loyalty Score by Usage
Merrill Gardens's Customer Loyalty score was rated the highest by customers who have used Merrill Gardens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Merrill Gardens Customer Loyalty Score by Industry
Merrill Gardens's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Merrill Gardens Product Quality
2/5
Merrill Gardens has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Merrill Gardens Product Information
Merrill Gardens’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Merrill Gardens's product the highest. Reviewers from the Education industry rated Merrill Gardens the lowest at 1.5.
- Website
- http://merrillgardens.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Merrill Gardens Product Quality
Merrill Gardens's Product Quality score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Merrill Gardens Product Quality the Highest
Ranked Merrill Gardens Product Quality the Lowest
Merrill Gardens Product Quality Score by Gender
Male customers rated Merrill Gardens's Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Merrill Gardens Product Quality Score by Ethnicity
Merrill Gardens's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Merrill Gardens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2.5 | Other | 2.5 |
Merrill Gardens Product Quality Score by Age
Merrill Gardens's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Merrill Gardens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Merrill Gardens Product Quality Score by Usage
Merrill Gardens's Product Quality score was rated the highest by customers who have used Merrill Gardens's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Merrill Gardens Product Quality Score by Industry
Merrill Gardens's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Merrill Gardens Pricing
Merrill Gardens ROI & Value For Money
2/5
Merrill Gardens has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Merrill Gardens Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from Merrill Gardens.
Quick Insights into Merrill Gardens ROI
Merrill Gardens's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Merrill Gardens ROI the Highest
Ranked Merrill Gardens ROI the Lowest
Merrill Gardens ROI Score by Gender
Male customers rated Merrill Gardens's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Merrill Gardens.
Male
2.4/5
Female
1.5/5
Merrill Gardens ROI Score by Ethnicity
Merrill Gardens's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Merrill Gardens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.2 | Other | 2.2 |
Merrill Gardens ROI Score by Age
Merrill Gardens's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Merrill Gardens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Merrill Gardens ROI Score by Usage
Merrill Gardens's ROI score was rated the highest by customers who have used Merrill Gardens's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Merrill Gardens ROI Score by Industry
Merrill Gardens's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Merrill Gardens Customer Satisfaction (CSAT)
Merrill Gardens Customer Satisfaction (CSAT) Score
18 / 100
Merrill Gardens has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
7%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Merrill Gardens Customer Satisfaction
Merrill Gardens's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Merrill Gardens Customer Satisfaction the Highest
Ranked Merrill Gardens Customer Satisfaction the Lowest
Merrill Gardens Customer Satisfaction Score by Gender
Male customers rated Merrill Gardens's Customer Satisfaction score 26 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Merrill Gardens.
30 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
4 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 38% | |
Very Dissatisfied | 48% |
Merrill Gardens Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Merrill Gardens' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Merrill Gardens.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
42%
CSAT according to Other
Merrill Gardens' Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Merrill Gardens.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Merrill Gardens Customer Satisfaction Score by Age
Merrill Gardens's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Merrill Gardens.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 25% | |||||||||||||||
| 66+ | 13% |
Merrill Gardens Customer Satisfaction Score by Usage
Merrill Gardens's Customer Satisfaction score was rated the highest by customers who have used Merrill Gardens's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Merrill Gardens Customer Satisfaction Score by Industry
Merrill Gardens's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Merrill Gardens Customer Service
2.1/5
Merrill Gardens has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Merrill Gardens's Customer Service
Address
1938 Fairview Avenue East Suite 300, Seattle, WA
Website
http://merrillgardens.com/
Phone Number
(206) 676-5353
Quick Insights into Merrill Gardens Customer Service
Merrill Gardens's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Merrill Gardens' Customer Service score.
Ranked Merrill Gardens Customer Service the Highest
Ranked Merrill Gardens Customer Service the Lowest
Merrill Gardens Customer Service Score by Gender
Male customers rated Merrill Gardens's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Merrill Gardens.
Male
2.1/5
Female
1.5/5
Merrill Gardens Customer Service Score by Ethnicity
Merrill Gardens's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Merrill Gardens.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2.1 | Other | 2.1 |
Merrill Gardens Customer Service Score by Age
Merrill Gardens's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Merrill Gardens.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Merrill Gardens Customer Service Score by Usage
Merrill Gardens's Customer Service score was rated the highest by customers who have used Merrill Gardens's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Merrill Gardens Customer Service Score by Industry
Merrill Gardens's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Merrill Gardens as an Employer
2.9/5
Merrill Gardens has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Merrill Gardens scored a -68 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Merrill Gardens would recommend the brand to a friend. ENPS measures how likely Merrill Gardens employees would recommend working at Merrill Gardens to a friend.
Net Promoter Score
-68
NPS Score
| 12% | Promoters |
|---|---|
| 8% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 32% | Promoters |
|---|---|
| 15% | Passive |
| 53% | Detractors |
