100
NPS
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Merrimack Pharmaceuticals
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About Merrimack Pharmaceuticals' Brand
Merrimack Pharmaceuticals discovers, designs and develops therapies for the treatment of diseases in the areas of autoimmunity and cancer.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Merrimack Pharmaceuticals NPS
Merrimack Pharmaceuticals's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Merrimack Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Merrimack Pharmaceuticals Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Merrimack Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merrimack Pharmaceuticals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Merrimack Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merrimack Pharmaceuticals Product Quality
4/5
Merrimack Pharmaceuticals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Merrimack Pharmaceuticals' overall Product Quality score rated by its users and customers.
Merrimack Pharmaceuticals Product Information
Merrimack Pharmaceuticals’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Merrimack Pharmaceuticals Pricing
Merrimack Pharmaceuticals ROI & Value For Money
5/5
Merrimack Pharmaceuticals has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merrimack Pharmaceuticals' overall ROI score rated by its users and customers.
Merrimack Pharmaceuticals Customer Satisfaction (CSAT)
Merrimack Pharmaceuticals Customer Satisfaction (CSAT) Score
100 / 100
Merrimack Pharmaceuticals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Merrimack Pharmaceuticals Customer Service
5/5
Merrimack Pharmaceuticals has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merrimack Pharmaceuticals' overall Customer Service score rated by its users and customers.
About Merrimack Pharmaceuticals's Customer Service
Address
One Kendall Square, Suite B7201, Cambridge, MA
Website
http://www.merrimackpharma.com
Phone Number
(617) 441-1000
Merrimack Pharmaceuticals as an Employer
3.0/5
Merrimack Pharmaceuticals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Merrimack Pharmaceuticals
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Merrimack Pharmaceuticals scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Merrimack Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Merrimack Pharmaceuticals employees would recommend working at Merrimack Pharmaceuticals to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
