-100
NPS
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Brand Page
Mersive
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About Mersive's Brand
Mersive is a leading provider of software-based, cloud-enabled meeting and learning collaboration solutions for both onsite and remote teams. Our platform, Solstice, provides content-rich collaboration for both onsite and remote meeting use cases using existing enterprise network and web conferencing solutions of choice. Because Mersive takes a software-based approach to collaboration, we can offer integrated capabilities that have traditionally required additional hardware – such as digital signage, room analytics, active learning, and calendar integration – all managed from Solstice Cloud management.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
3.5/5
Customer Service
Mersive NPS
Mersive's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mersive's customers would recommend using the product based on a scale of -100 to 100.
Mersive Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mersive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mersive Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mersive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mersive Product Quality
1.5/5
Mersive has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mersive's overall Product Quality score rated by its users and customers.
Mersive Product Information
Mersive’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mersive.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Productivity
SaaS
Mersive Pricing
Mersive ROI & Value For Money
2/5
Mersive has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mersive's overall ROI score rated by its users and customers.
Mersive Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mersive Customer Service
3.5/5
Mersive has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Mersive's Customer Service
Address
2399 Blake Street, Suite 150, Denver, CO 80205
Website
http://www.mersive.com
Phone Number
(303) 291-3775
Mersive's Social Links
Mersive as an Employer
4.4/5
Mersive has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mersive scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mersive would recommend the brand to a friend. ENPS measures how likely Mersive employees would recommend working at Mersive to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
