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NPS
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Mesirow Financial
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About Mesirow Financial's Brand
Mesirow Financial is a diversified financial services firm headquartered in Chicago. Founded in 1937, they are a primarily employee-owned,
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Mesirow Financial CMO
Mesirow Financial NPS
Mesirow Financial's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Mesirow Financial's customers would recommend using the product based on a scale of -100 to 100.
Mesirow Financial Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Mesirow Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2022 -33 | Nov 2022 | -33 |
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 20 | Jun 2023 | 20 |
Sep 2023 17 | Sep 2023 | 17 |
Mar 2024 -1 | Mar 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mesirow Financial Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Mesirow Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mesirow Financial Product Quality
3.5/5
Mesirow Financial has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mesirow Financial's overall Product Quality score rated by its users and customers.
Mesirow Financial Product Information
Mesirow Financial’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Mesirow Financial Pricing
Mesirow Financial ROI & Value For Money
3.4/5
Mesirow Financial has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Mesirow Financial Customer Satisfaction (CSAT)
Mesirow Financial Customer Satisfaction (CSAT) Score
67 / 100
Mesirow Financial has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mesirow Financial Customer Service
3.5/5
Mesirow Financial has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mesirow Financial's overall Customer Service score rated by its users and customers.
About Mesirow Financial's Customer Service
Address
353 North Clark Street, Chicago, IL
Website
http://www.mesirowfinancial.com
Mesirow Financial as an Employer
4.2/5
Mesirow Financial has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Mesirow Financial scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Mesirow Financial would recommend the brand to a friend. ENPS measures how likely Mesirow Financial employees would recommend working at Mesirow Financial to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
