100
NPS
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Brand Page
Mesoblast Limited
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About Mesoblast Limited's Brand
Mesoblast is a world leader in developing innovative cellular medicines.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Mesoblast Limited NPS
Mesoblast Limited's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mesoblast Limited's customers would recommend using the product based on a scale of -100 to 100.
Mesoblast Limited Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mesoblast Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mesoblast Limited Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mesoblast Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mesoblast Limited Product Quality
5/5
Mesoblast Limited has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Mesoblast Limited Product Information
Mesoblast Limited’s product quality score is a 5 out of 5 as rated by its users and customers.
Mesoblast Limited Pricing
Mesoblast Limited ROI & Value For Money
5/5
Mesoblast Limited has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Mesoblast Limited Customer Service
5/5
Mesoblast Limited has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Mesoblast Limited's Customer Service
Website
http://www.mesoblast.com/company/overview
Consumer vs. Employees
Mesoblast Limited scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Mesoblast Limited would recommend the brand to a friend. ENPS measures how likely Mesoblast Limited employees would recommend working at Mesoblast Limited to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
