52
NPS
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Metadata
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About Metadata's Brand
Automate your paid campaigns and drive more revenue with Metadata. Metadata frees B2B marketers from technical, mundane, and repetitive tasks to spend more time on high-value work like strategy and creativity. B2B marketers use Metadata to automate their paid campaigns and drive more revenue. Metadata frees B2B marketers from technical, mundane, and repetitive tasks to spend more time on high-value work like strategy and creativity. Since our founding in 2015, we've grown into a global, remote-first team spread across 23 states and 18 countries. We're transparent, committed to growth, and never take ourselves too seriously.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Metadata NPS
Metadata's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether Metadata's customers would recommend using the product based on a scale of -100 to 100.
Metadata Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
Metadata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Dec 2024 51 | Dec 2024 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metadata NPS by Usage
Metadata's NPS was rated 33 points by customers who have used Metadata's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
Metadata Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Metadata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metadata Product Quality
4.1/5
Metadata has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Metadata's overall Product Quality score rated by its users and customers.
Metadata Product Information
Metadata serves markets in the United States, Middle-East and Africa, and Canada. Metadata supports Web devices and offers products for small, medium, and large sized businesses.
Metadata’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.metadata.io
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Lead Management Software
Advertising Software
Display Advertising Software
Predictive Lead Scoring Software
Lead Generation Software
Account Based Marketing Software
Metadata Pricing
Metadata ROI & Value For Money
4/5
Metadata has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Metadata's overall ROI score rated by its users and customers.
Metadata Pricing Plans
Metadata has a pricing structure that accommodates small, medium, and large businesses. Starting from $1500/month, Metadata uses a subscription model and offers the following: Basic, - Monthly Platform Cost - $1500, and - Onboarding - $1500. For the users that are not ready to commit yet, Metadata also offers a free trial.
Who Uses Metadata?
Small Businesses
Medium Businesses
Large Enterprises
Metadata Customer Satisfaction (CSAT)
Metadata Customer Satisfaction (CSAT) Score
100 / 100
Metadata has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metadata Customer Service
4.2/5
Metadata has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Metadata's overall Customer Service score rated by its users and customers.
About Metadata's Customer Service
Address
11001 W 120th Ave, Broomfield, CO 80021
Website
http://www.metadata.io
Phone Number
(650)919-3131
Metadata's Social Links
Metadata as an Employer
4.6/5
Metadata has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Metadata scored a 52 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Metadata would recommend the brand to a friend. ENPS measures how likely Metadata employees would recommend working at Metadata to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 95% | Promoters |
|---|---|
| 0% | Passive |
| 5% | Detractors |
