-7
NPS
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Metagenics
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About Metagenics' Brand
Metagenics, headquartered in Aliso Viejo, CA, is a global life sciences company focused on reversing chronic illness and improving health.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Metagenics NPS
Metagenics's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether Metagenics's customers would recommend using the product based on a scale of -100 to 100.
Metagenics Overall NPS
| 37% | Promoters |
|---|---|
| 19% | Passives |
| 44% | Detractors |
Metagenics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -50 | May 2022 | -50 |
Aug 2022 -40 | Aug 2022 | -40 |
Nov 2022 -17 | Nov 2022 | -17 |
Jan 2023 -29 | Jan 2023 | -29 |
Feb 2023 -13 | Feb 2023 | -13 |
Mar 2023 -20 | Mar 2023 | -20 |
Apr 2023 -9 | Apr 2023 | -9 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 6 | Oct 2023 | 6 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 -7 | Jan 2024 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metagenics NPS by Gender
Metagenics's NPS was rated -34 by Female customers on Comparably.
Female
-34
Metagenics's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Metagenics's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Metagenics NPS by Ethnicity
Metagenics's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Metagenics Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Metagenics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metagenics Customer Loyalty Score by Gender
Metagenics's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Metagenics.
Female
100%
Yes
Male
N/A
Yes
Metagenics Customer Loyalty Score by Ethnicity
Metagenics's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Metagenics.
100
out of 100
Caucasian
Metagenics Product Quality
3.8/5
Metagenics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Metagenics Product Information
Metagenics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://metagenics.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Metagenics Product Quality
Metagenics's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Metagenics' Product Quality.
Ranked Metagenics Product Quality the Highest
Metagenics Product Quality Score by Gender
Metagenics's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Metagenics.
Female
3.5/5
Male
N/A
Metagenics Product Quality Score by Ethnicity
Metagenics's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Metagenics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Metagenics Pricing
Metagenics ROI & Value For Money
3.2/5
Metagenics has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Metagenics ROI
Metagenics's ROI score was rated highest by Female customers.
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Ranked Metagenics ROI the Highest
Metagenics ROI Score by Gender
Metagenics's ROI score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Metagenics.
Female
2.3/5
Male
N/A
Metagenics ROI Score by Ethnicity
Metagenics's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Metagenics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Metagenics Customer Satisfaction (CSAT)
Metagenics Customer Satisfaction (CSAT) Score
77 / 100
Metagenics has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Metagenics Customer Satisfaction
Metagenics's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Metagenics' Customer Satisfaction.
Ranked Metagenics Customer Satisfaction the Highest
Metagenics Customer Satisfaction Score by Gender
Metagenics's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Metagenics.
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Metagenics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Metagenics' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Metagenics.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Metagenics Customer Service
3.1/5
Metagenics has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Metagenics's Customer Service
Address
25 Enterprise, Aliso Viejo, CA
Website
http://metagenics.com
Phone Number
949-366-0818
Quick Insights into Metagenics Customer Service
Metagenics's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Metagenics' Customer Service score.
Ranked Metagenics Customer Service the Highest
Metagenics Customer Service Score by Gender
Metagenics's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Metagenics.
Female
2.6/5
Male
N/A
Metagenics Customer Service Score by Ethnicity
Metagenics's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Metagenics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Metagenics as an Employer
2.8/5
Metagenics has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Metagenics scored a -7 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Metagenics would recommend the brand to a friend. ENPS measures how likely Metagenics employees would recommend working at Metagenics to a friend.
Net Promoter Score
-7
NPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 13% | Promoters |
|---|---|
| 17% | Passive |
| 70% | Detractors |
