-100
NPS
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Brand Page
Metcash
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About Metcash's Brand
Metcash is a wholesale distribution and marketing company specializing in grocery, fresh produce, liquor, hardware, and other fast-moving consumer goods. Metcash has three business units: food and grocery, liquor, and hardware. Centralised wholesale distribution enables retailers to gain access to the combined scale of a large number of retailers to negotiate sizeable volume discounts.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Metcash NPS
Metcash's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Metcash's customers would recommend using the product based on a scale of -100 to 100.
Metcash Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Metcash NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metcash Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Metcash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metcash Product Quality
2.5/5
Metcash has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metcash's overall Product Quality score rated by its users and customers.
Metcash Product Information
Metcash’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.metcash.com
- Company Size
- 5,001-10,000 Employees
Metcash Pricing
Metcash ROI & Value For Money
2.5/5
Metcash has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metcash's overall ROI score rated by its users and customers.
Metcash Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metcash Customer Service
2.5/5
Metcash has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metcash's overall Customer Service score rated by its users and customers.
About Metcash's Customer Service
Address
PO Box 557, Macquarie Park, 1670
Website
www.metcash.com
Phone Number
7
