45
NPS
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Methode Electronics
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About Methode Electronics' Brand
Methode Electronics is a leading developer of custom-engineered and application-specific products and solutions utilizing the latest
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Methode Electronics NPS
Methode Electronics's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Methode Electronics's customers would recommend using the product based on a scale of -100 to 100.
Methode Electronics Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Methode Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 66 | Jul 2022 | 66 |
Dec 2022 25 | Dec 2022 | 25 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 49 | Mar 2023 | 49 |
Nov 2023 37 | Nov 2023 | 37 |
Sep 2025 44 | Sep 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Methode Electronics Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Methode Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Methode Electronics Product Quality
3.6/5
Methode Electronics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Methode Electronics' overall Product Quality score rated by its users and customers.
Methode Electronics Product Information
Methode Electronics’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://methode.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Methode Electronics Pricing
Methode Electronics ROI & Value For Money
3.5/5
Methode Electronics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Methode Electronics Customer Satisfaction (CSAT)
Methode Electronics Customer Satisfaction (CSAT) Score
78 / 100
Methode Electronics has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Methode Electronics Customer Service
3.5/5
Methode Electronics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Methode Electronics's Customer Service
Address
7401 West Wilson Ave., Chicago, IL
Website
http://methode.com
Phone Number
(956) 668-9974
Methode Electronics as an Employer
3.2/5
Methode Electronics has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Methode Electronics scored a 45 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Methode Electronics would recommend the brand to a friend. ENPS measures how likely Methode Electronics employees would recommend working at Methode Electronics to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
