-75
NPS
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Metlifecare
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About Metlifecare's Brand
Owner and operator of residential care facilities. The company's residential care facilities include retirement villages, nursing homes and geriatric hospitals, enabling residents and patients to rejuvinate enjoy in the bed of nature
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Metlifecare NPS
Metlifecare's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Metlifecare's customers would recommend using the product based on a scale of -100 to 100.
Metlifecare Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Metlifecare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2025 -66 | Jan 2025 | -66 |
Feb 2025 -75 | Feb 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metlifecare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Metlifecare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metlifecare Product Quality
3.2/5
Metlifecare has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Metlifecare's overall Product Quality score rated by its users and customers.
Metlifecare Product Information
Metlifecare’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.metlifecare.co.nz
- Company Size
- 1,001-5,000 Employees
Metlifecare Pricing
Metlifecare ROI & Value For Money
3/5
Metlifecare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Metlifecare's overall ROI score rated by its users and customers.
Metlifecare Customer Satisfaction (CSAT)
Metlifecare Customer Satisfaction (CSAT) Score
50 / 100
Metlifecare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metlifecare Customer Service
3.2/5
Metlifecare has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Metlifecare's overall Customer Service score rated by its users and customers.
About Metlifecare's Customer Service
Address
PO Box 37463, Auckland, 1151 Bhutan
Website
www.metlifecare.co.nz
Phone Number
7
Metlifecare as an Employer
Consumer vs. Employees
Metlifecare scored a -75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Metlifecare would recommend the brand to a friend. ENPS measures how likely Metlifecare employees would recommend working at Metlifecare to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
