-100
NPS
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Metric Theory
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About Metric Theory's Brand
Metric Theory is a data-driven, performance-based digital marketing agency that partners with clients to drive results that help them succeed.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Metric Theory NPS
Metric Theory's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Metric Theory's customers would recommend using the product based on a scale of -100 to 100.
Metric Theory Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Metric Theory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metric Theory Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Metric Theory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metric Theory Product Quality
1.5/5
Metric Theory has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metric Theory's overall Product Quality score rated by its users and customers.
Metric Theory Product Information
Metric Theory’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.metrictheory.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Metric Theory Pricing
Metric Theory ROI & Value For Money
1.5/5
Metric Theory has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metric Theory's overall ROI score rated by its users and customers.
Metric Theory Customer Satisfaction (CSAT)
Metric Theory Customer Satisfaction (CSAT) Score
100 / 100
Metric Theory has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metric Theory Customer Service
1.5/5
Metric Theory has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metric Theory's overall Customer Service score rated by its users and customers.
About Metric Theory's Customer Service
Address
311 California St, 2nd floor, San Francisco, CA 94104
Website
https://www.metrictheory.com
Phone Number
415-659-8600
Metric Theory's Social Links
Metric Theory as an Employer
3.0/5
Metric Theory has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Metric Theory scored a -100 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Metric Theory would recommend the brand to a friend. ENPS measures how likely Metric Theory employees would recommend working at Metric Theory to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
