43
NPS
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Metro
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About Metro's Brand
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Metro NPS
Metro's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Metro's customers would recommend using the product based on a scale of -100 to 100.
Metro Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Metro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Oct 2022 66 | Oct 2022 | 66 |
Jan 2023 80 | Jan 2023 | 80 |
Feb 2023 88 | Feb 2023 | 88 |
Jun 2023 90 | Jun 2023 | 90 |
Oct 2023 81 | Oct 2023 | 81 |
Dec 2023 67 | Dec 2023 | 67 |
Feb 2024 57 | Feb 2024 | 57 |
Mar 2024 53 | Mar 2024 | 53 |
Jul 2025 43 | Jul 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metro Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Metro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metro Product Quality
4.1/5
Metro has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Metro's overall Product Quality score rated by its users and customers.
Metro Product Information
Metro’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.metrochicago.com
- Company Size
- 1-10 Employees
Metro Pricing
Metro ROI & Value For Money
4.1/5
Metro has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Metro Customer Satisfaction (CSAT)
Metro Customer Satisfaction (CSAT) Score
70 / 100
Metro has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metro Customer Service
4.2/5
Metro has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Metro's Customer Service
Website
http://www.metrochicago.com
Metro as an Employer
Consumer vs. Employees
Metro scored a 43 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Metro would recommend the brand to a friend. ENPS measures how likely Metro employees would recommend working at Metro to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 32% | Promoters |
|---|---|
| 24% | Passive |
| 44% | Detractors |
