43
NPS
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Metro Bank
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About Metro Bank's Brand
Metro bank, serving central Pennsylvania.
Brand at a Glance
88%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Metro Bank NPS
Metro Bank's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Metro Bank's customers would recommend using the product based on a scale of -100 to 100.
Metro Bank Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Metro Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 37 | Feb 2023 | 37 |
Apr 2023 35 | Apr 2023 | 35 |
May 2023 39 | May 2023 | 39 |
Jun 2023 36 | Jun 2023 | 36 |
Aug 2023 37 | Aug 2023 | 37 |
Sep 2023 40 | Sep 2023 | 40 |
Nov 2023 42 | Nov 2023 | 42 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 48 | Mar 2024 | 48 |
Jul 2024 48 | Jul 2024 | 48 |
Oct 2024 48 | Oct 2024 | 48 |
Dec 2024 43 | Dec 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metro Bank NPS by Gender
Female customers rated Metro Bank's NPS 14 points higher than Male customers.
Male
20
Metro Bank's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
34
Metro Bank's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Metro Bank NPS by Ethnicity
Metro Bank's NPS was rated 34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Metro Bank NPS by Age
Metro Bank's NPS was rated 34 points by customers ages 18-25 on Comparably.
Metro Bank NPS by Usage
Metro Bank's NPS was rated -34 points by customers who have used Metro Bank's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Metro Bank Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Metro Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metro Bank Customer Loyalty Score by Gender
Metro Bank's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Metro Bank.
Male
100%
Yes
Female
100%
Yes
Metro Bank Customer Loyalty Score by Ethnicity
Metro Bank's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Metro Bank.
100
out of 100
African American/Black
Metro Bank Customer Loyalty Score by Age
Metro Bank's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Metro Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Metro Bank Customer Loyalty Score by Usage
Metro Bank's Customer Loyalty score was rated 100% by customers who have used Metro Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Metro Bank Product Quality
4/5
Metro Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Metro Bank Product Information
Metro Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mymetrobank.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Metro Bank Product Quality
Metro Bank's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Metro Bank Product Quality the Highest
Ranked Metro Bank Product Quality the Lowest
Metro Bank Product Quality Score by Gender
Metro Bank's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Metro Bank.
Male
4.1/5
Female
4.1/5
Metro Bank Product Quality Score by Ethnicity
Metro Bank's Product Quality score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Metro Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
Metro Bank Product Quality Score by Age
Metro Bank's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Metro Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Metro Bank Product Quality Score by Usage
Metro Bank's Product Quality score was rated 3.8 stars by customers who have used Metro Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Metro Bank Pricing
Metro Bank ROI & Value For Money
4/5
Metro Bank has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Metro Bank's overall ROI score rated by its users and customers.
Quick Insights into Metro Bank ROI
Metro Bank's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Metro Bank ROI the Highest
Ranked Metro Bank ROI the Lowest
Metro Bank ROI Score by Gender
Female customers rated Metro Bank's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Metro Bank.
Male
3.4/5
Female
4.8/5
Metro Bank ROI Score by Ethnicity
Metro Bank's ROI score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Metro Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
Metro Bank ROI Score by Age
Metro Bank's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Metro Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Metro Bank ROI Score by Usage
Metro Bank's ROI score was rated 4 stars by customers who have used Metro Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Metro Bank Customer Satisfaction (CSAT)
Metro Bank Customer Satisfaction (CSAT) Score
84 / 100
Metro Bank has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
28%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Metro Bank Customer Satisfaction
Metro Bank's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Metro Bank's Customer Satisfaction.
Ranked Metro Bank Customer Satisfaction the Highest
Metro Bank Customer Satisfaction Score by Gender
Metro Bank's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Metro Bank.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Metro Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Metro Bank's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Metro Bank.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Metro Bank Customer Service
4.1/5
Metro Bank has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Metro Bank's overall Customer Service score rated by its users and customers.
About Metro Bank's Customer Service
Website
http://www.mymetrobank.com
Phone Number
+1 (888) 937-0004
Quick Insights into Metro Bank Customer Service
Metro Bank's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Metro Bank's Customer Service score.
Ranked Metro Bank Customer Service the Highest
Ranked Metro Bank Customer Service the Lowest
Metro Bank Customer Service Score by Gender
Female customers rated Metro Bank's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Metro Bank.
Male
3.6/5
Female
4.8/5
Metro Bank Customer Service Score by Ethnicity
Metro Bank's Customer Service score was rated 3.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Metro Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Metro Bank Customer Service Score by Age
Metro Bank's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Metro Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Metro Bank Customer Service Score by Usage
Metro Bank's Customer Service score was rated 4 stars by customers who have used Metro Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Metro Bank as an Employer
3.5/5
Metro Bank has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Metro Bank scored a 43 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Metro Bank would recommend the brand to a friend. ENPS measures how likely Metro Bank employees would recommend working at Metro Bank to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
