19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Metro Inc.
Marketing or Exec? Claim Your Free Account
About Metro Inc. Brand
METRO INC. operates a network of over 600 food stores under several banners including Metro, Metro Plus, Super C and Food Basics.
Brand at a Glance
70%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Metro Inc. NPS
Metro Inc.'s Net Promoter Score (NPS) is a 19 with 46% Promoters, 27% Passives, and 27% Detractors. Net Promoter Score tracks whether Metro Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Metro Inc. Overall NPS
| 46% | Promoters |
|---|---|
| 27% | Passives |
| 27% | Detractors |
Metro Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 24 | Mar 2023 | 24 |
Apr 2023 26 | Apr 2023 | 26 |
May 2023 27 | May 2023 | 27 |
Jul 2023 21 | Jul 2023 | 21 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 23 | Oct 2023 | 23 |
Nov 2023 23 | Nov 2023 | 23 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 23 | Jan 2024 | 23 |
Jul 2024 21 | Jul 2024 | 21 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 19 | Nov 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metro Inc. NPS by Gender
Female customers rated Metro Inc.'s NPS 83 points higher than Male customers.
Male
-63
Metro Inc.'s NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
20
Metro Inc.'s NPS was rated 20 by Female customers on Comparably.
50%
Promoters
20%
Passives
30%
Detractors
Metro Inc. NPS by Ethnicity
Metro Inc.'s NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Metro Inc. NPS by Age
Metro Inc.'s NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Metro Inc. NPS by Usage
Metro Inc.'s NPS was rated the highest by customers who have used Metro Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
Over 10 Years -80 | Over 10 Years | -80 |
Metro Inc. Customer Reviews
Out of the 4 Metro Inc. customer reviews 2 were positive and 2 were constructive. Metro Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Metro Inc. Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Metro Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metro Inc. Customer Loyalty Score by Gender
Female customers rated Metro Inc.'s Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Metro Inc..
Male
55%
Yes
Female
82%
Yes
Metro Inc. Customer Loyalty Score by Ethnicity
Metro Inc.'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Metro Inc..
70
out of 100
Caucasian
Metro Inc. Customer Loyalty Score by Age
Metro Inc.'s Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Metro Inc..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
36-40 40% | 36-40 | 40% |
66+ 40% | 66+ | 40% |
Metro Inc. Customer Loyalty Score by Usage
Metro Inc.'s Customer Loyalty score was rated the highest by customers who have used Metro Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Metro Inc. Customer Loyalty Score by Industry
Metro Inc.'s Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Metro Inc. Product Quality
3.9/5
Metro Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Metro Inc. overall Product Quality score rated by its users and customers.
Metro Inc. Product Information
Metro Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Metro Inc.'s product the highest.
- Website
- https://corpo.metro.ca
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Metro Inc. Product Quality
Metro Inc.'s Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Metro Inc. Product Quality.
Ranked Metro Inc. Product Quality the Highest
Ranked Metro Inc. Product Quality the Lowest
Metro Inc. Product Quality Score by Gender
Female customers rated Metro Inc.'s Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Metro Inc..
Male
3.2/5
Female
4.3/5
Metro Inc. Product Quality Score by Ethnicity
Metro Inc.'s Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Metro Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Metro Inc. Product Quality Score by Age
Metro Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Metro Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 5 | 26-30 | 5 |
36-40 3.5 | 36-40 | 3.5 |
66+ 3 | 66+ | 3 |
Metro Inc. Product Quality Score by Usage
Metro Inc.'s Product Quality score was rated the highest by customers who have used Metro Inc.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Metro Inc. Product Quality Score by Industry
Metro Inc.'s Product Quality score was rated 4.7 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Metro Inc. Pricing
Metro Inc. ROI & Value For Money
3.5/5
Metro Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metro Inc. overall ROI score rated by its users and customers.
Metro Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Metro Inc. ROI
Metro Inc.'s ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Metro Inc. ROI score.
Ranked Metro Inc. ROI the Highest
Ranked Metro Inc. ROI the Lowest
Metro Inc. ROI Score by Gender
Female customers rated Metro Inc.'s ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Metro Inc..
Male
2.1/5
Female
3.6/5
Metro Inc. ROI Score by Ethnicity
Metro Inc.'s ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Metro Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Metro Inc. ROI Score by Age
Metro Inc.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Metro Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.5 | 26-30 | 3.5 |
36-40 2.5 | 36-40 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Metro Inc. ROI Score by Usage
Metro Inc.'s ROI score was rated the highest by customers who have used Metro Inc.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Metro Inc. ROI Score by Industry
Metro Inc.'s ROI score was rated 4.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Metro Inc. Customer Satisfaction (CSAT)
Metro Inc. Customer Satisfaction (CSAT) Score
75 / 100
Metro Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Metro Inc. Customer Satisfaction
Metro Inc.'s Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Metro Inc. Customer Satisfaction.
Ranked Metro Inc. Customer Satisfaction the Highest
Ranked Metro Inc. Customer Satisfaction the Lowest
Metro Inc. Customer Satisfaction Score by Gender
Female customers rated Metro Inc.'s Customer Satisfaction score 45 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Metro Inc..
43 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 28% | |
Very Dissatisfied | 0% |
88 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
Metro Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Metro Inc. Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Metro Inc..
55 / 100
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
33%
Very Dissatisfied
0%
Metro Inc. Customer Satisfaction Score by Age
Metro Inc.'s Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Metro Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% | |||||||||||||||
| 66+ | 0% |
Metro Inc. Customer Satisfaction Score by Usage
Metro Inc.'s Customer Satisfaction score was rated the highest by customers who have used Metro Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Metro Inc. Customer Service
3.7/5
Metro Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Metro Inc. overall Customer Service score rated by its users and customers.
About Metro Inc.'s Customer Service
Address
11555 Bd Maurice-Duplessis, Montreal, H1C 1V6 Canada
Website
https://corpo.metro.ca
Phone Number
41652346570
Quick Insights into Metro Inc. Customer Service
Metro Inc.'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Metro Inc. Customer Service score.
Ranked Metro Inc. Customer Service the Highest
Ranked Metro Inc. Customer Service the Lowest
Metro Inc. Customer Service Score by Gender
Female customers rated Metro Inc.'s Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Metro Inc..
Male
2.6/5
Female
4.2/5
Metro Inc. Customer Service Score by Ethnicity
Metro Inc.'s Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Metro Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Metro Inc. Customer Service Score by Age
Metro Inc.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Metro Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.5 | 26-30 | 4.5 |
36-40 3.8 | 36-40 | 3.8 |
66+ 2.3 | 66+ | 2.3 |
Metro Inc. Customer Service Score by Usage
Metro Inc.'s Customer Service score was rated the highest by customers who have used Metro Inc.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Metro Inc. Customer Service Score by Industry
Metro Inc.'s Customer Service score was rated 4.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Metro Inc. as an Employer
2.5/5
Metro Inc. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Metro Inc. scored a 19 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Metro Inc. would recommend the brand to a friend. ENPS measures how likely Metro Inc. employees would recommend working at Metro Inc. to a friend.
Net Promoter Score
19
NPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 21% | Promoters |
|---|---|
| 33% | Passive |
| 46% | Detractors |
