-17
NPS
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Metromile
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About Metromile's Brand
Brand at a Glance
75%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Metromile CMO
Bhanu Pullela
Bhanu Pullela serves as the Chief Marketing Officer of Metromile. Bhanu started at Metromile in January of 2019. Bhanu currently resides in the San Francisco Bay Area.
Metromile NPS
Metromile's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Metromile's customers would recommend using the product based on a scale of -100 to 100.
Metromile Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Metromile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 20 | Jun 2021 | 20 |
Jul 2021 17 | Jul 2021 | 17 |
Sep 2021 29 | Sep 2021 | 29 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -10 | Sep 2022 | -10 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -9 | Feb 2023 | -9 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 -6 | Aug 2023 | -6 |
Sep 2023 -13 | Sep 2023 | -13 |
Jan 2024 -6 | Jan 2024 | -6 |
May 2024 -17 | May 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metromile Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Metromile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metromile Product Quality
2.9/5
Metromile has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Metromile's overall Product Quality score rated by its users and customers.
Metromile Product Information
Metromile’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://metromile.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
Metromile Pricing
Metromile ROI & Value For Money
2.8/5
Metromile has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Metromile's overall ROI score rated by its users and customers.
Metromile Customer Satisfaction (CSAT)
Metromile Customer Satisfaction (CSAT) Score
42 / 100
Metromile has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metromile Customer Service
2.9/5
Metromile has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Metromile's overall Customer Service score rated by its users and customers.
About Metromile's Customer Service
Address
690 Folsom Street Suite 200, San Francisco, CA 94107
Website
http://metromile.com
Phone Number
(888) 958-5973
Metromile's Social Links
Metromile as an Employer
3.6/5
Metromile has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Metromile scored a -17 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Metromile would recommend the brand to a friend. ENPS measures how likely Metromile employees would recommend working at Metromile to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
