17
NPS
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MetroStar Systems
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About MetroStar Systems' Brand
A passion for technology. Value for our customers.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
MetroStar Systems NPS
MetroStar Systems's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether MetroStar Systems's customers would recommend using the product based on a scale of -100 to 100.
MetroStar Systems Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
MetroStar Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Mar 2021 -50 | Mar 2021 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Dec 2023 0 | Dec 2023 | 0 |
Jul 2024 17 | Jul 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MetroStar Systems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MetroStar Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MetroStar Systems Product Quality
3/5
MetroStar Systems has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MetroStar Systems' overall Product Quality score rated by its users and customers.
MetroStar Systems Product Information
MetroStar Systems’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
MetroStar Systems Pricing
MetroStar Systems ROI & Value For Money
3.3/5
MetroStar Systems has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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MetroStar Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MetroStar Systems Customer Service
3.5/5
MetroStar Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MetroStar Systems' overall Customer Service score rated by its users and customers.
About MetroStar Systems's Customer Service
Address
1856 Old Reston Avenue, Suite 100, Reston, VA
Website
http://www.metrostarsystems.com/
Phone Number
(703)481-9581
MetroStar Systems as an Employer
3.2/5
MetroStar Systems has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of MetroStar Systems
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MetroStar Systems scored a 17 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of MetroStar Systems would recommend the brand to a friend. ENPS measures how likely MetroStar Systems employees would recommend working at MetroStar Systems to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
