-50
NPS
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Metso Outotec
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About Metso Outotec's Brand
Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change. Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets. We ranked 8th on the 2021 Global 100 list of the world’s most sustainable companies. Headquartered in Helsinki, Finland, Metso Outotec employs over 15,000 people in more than 50 countries and its sales for 2021 were about EUR 4.2 billion. The company is listed on the Nasdaq Helsinki. mogroup.com, twitter.com/metsooutotec
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Metso Outotec NPS
Metso Outotec's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Metso Outotec's customers would recommend using the product based on a scale of -100 to 100.
Metso Outotec Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Metso Outotec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
May 2025 -50 | May 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metso Outotec Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Metso Outotec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metso Outotec Product Quality
1.5/5
Metso Outotec has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Metso Outotec Product Information
Metso Outotec’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.mogroup.com/
- Company Size
- 10,000+ Employees
Industry
Mining and Metals
Metso Outotec Pricing
Metso Outotec ROI & Value For Money
2.7/5
Metso Outotec has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Metso Outotec Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metso Outotec Customer Service
1.5/5
Metso Outotec has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Metso Outotec's Customer Service
Address
Töölönlahdenkatu, Helsinki 00100 Finland
Website
https://www.mogroup.com/
Metso Outotec's Social Links
Metso Outotec as an Employer
Consumer vs. Employees
Metso Outotec scored a -50 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Metso Outotec would recommend the brand to a friend. ENPS measures how likely Metso Outotec employees would recommend working at Metso Outotec to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
