-34
NPS
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MFG.com
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About MFG.com's Brand
MFG.com is the premiere marketplace that makes it easy for BUYERS and SUPPLIERS of custom designed parts to discover each other.
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
MFG.com NPS
MFG.com's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether MFG.com's customers would recommend using the product based on a scale of -100 to 100.
MFG.com Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
MFG.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MFG.com Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MFG.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MFG.com Product Quality
3.1/5
MFG.com has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MFG.com's overall Product Quality score rated by its users and customers.
MFG.com Product Information
MFG.com’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://mfg.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Hardware and Devices
Marketplaces
MFG.com Pricing
MFG.com ROI & Value For Money
3.1/5
MFG.com has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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MFG.com Customer Satisfaction (CSAT)
MFG.com Customer Satisfaction (CSAT) Score
33 / 100
MFG.com has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MFG.com Customer Service
3/5
MFG.com has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About MFG.com's Customer Service
Address
1165 Northchase Parkway, Suite 250, Marietta, GA 30067
Website
http://mfg.com
MFG.com as an Employer
4.3/5
MFG.com has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MFG.com scored a -34 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of MFG.com would recommend the brand to a friend. ENPS measures how likely MFG.com employees would recommend working at MFG.com to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
