17
NPS
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Brand Page
MGA Homecare
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About MGA Homecare's Brand
MGA’s mission is to help our patients and their families by providing them with personalized, effective care. We recognize that every patient’s situation is unique, which is why we match them with a healthcare professional who has the right skills and experience to meet their needs.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
MGA Homecare NPS
MGA Homecare's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether MGA Homecare's customers would recommend using the product based on a scale of -100 to 100.
MGA Homecare Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
MGA Homecare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
Nov 2024 0 | Nov 2024 | 0 |
May 2025 17 | May 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MGA Homecare Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MGA Homecare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MGA Homecare Product Quality
3.5/5
MGA Homecare has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MGA Homecare's overall Product Quality score rated by its users and customers.
MGA Homecare Product Information
MGA Homecare’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.mgahomecare.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
MGA Homecare Pricing
MGA Homecare ROI & Value For Money
3/5
MGA Homecare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MGA Homecare's overall ROI score rated by its users and customers.
MGA Homecare Customer Satisfaction (CSAT)
MGA Homecare Customer Satisfaction (CSAT) Score
50 / 100
MGA Homecare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MGA Homecare Customer Service
2.7/5
MGA Homecare has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About MGA Homecare's Customer Service
Address
7025 North Scottsdale Road, Suite 200, Scottsdale, AZ 85253
Website
http://www.mgahomecare.com
Phone Number
(602) 385-8733
MGA Homecare's Social Links
MGA Homecare as an Employer
2.8/5
MGA Homecare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
MGA Homecare scored a 17 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of MGA Homecare would recommend the brand to a friend. ENPS measures how likely MGA Homecare employees would recommend working at MGA Homecare to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
