0
NPS
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MGP Ingredients
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About MGP Ingredients' Brand
MGP Ingredients produces and sells distillery and ingredients products to the packaged goods industry.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
MGP Ingredients NPS
MGP Ingredients's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MGP Ingredients's customers would recommend using the product based on a scale of -100 to 100.
MGP Ingredients Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MGP Ingredients NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MGP Ingredients Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MGP Ingredients users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MGP Ingredients Product Quality
5/5
MGP Ingredients has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MGP Ingredients' overall Product Quality score rated by its users and customers.
MGP Ingredients Product Information
MGP Ingredients’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://mgpingredients.com./
- Company Size
- 201-500 Employees
Industry
Tech
Food & Beverages
MGP Ingredients Pricing
MGP Ingredients ROI & Value For Money
4/5
MGP Ingredients has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MGP Ingredients' overall ROI score rated by its users and customers.
MGP Ingredients Customer Satisfaction (CSAT)
MGP Ingredients Customer Satisfaction (CSAT) Score
100 / 100
MGP Ingredients has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MGP Ingredients Customer Service
5/5
MGP Ingredients has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MGP Ingredients' overall Customer Service score rated by its users and customers.
About MGP Ingredients's Customer Service
Address
Atchison, KS
Website
http://mgpingredients.com./
Phone Number
9133605474
MGP Ingredients as an Employer
2.6/5
MGP Ingredients has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
MGP Ingredients scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of MGP Ingredients would recommend the brand to a friend. ENPS measures how likely MGP Ingredients employees would recommend working at MGP Ingredients to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
