30
NPS
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MH Alshaya
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About MH Alshaya's Brand
Brand at a Glance
88%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
MH Alshaya NPS
MH Alshaya's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether MH Alshaya's customers would recommend using the product based on a scale of -100 to 100.
MH Alshaya Overall NPS
| 58% | Promoters |
|---|---|
| 14% | Passives |
| 28% | Detractors |
MH Alshaya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 17 | Sep 2023 | 17 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 11 | Jan 2024 | 11 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 16 | Apr 2024 | 16 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 21 | Aug 2024 | 21 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 25 | Feb 2025 | 25 |
Apr 2025 29 | Apr 2025 | 29 |
Aug 2025 30 | Aug 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MH Alshaya NPS by Gender
Male customers rated MH Alshaya's NPS 30 points higher than Female customers.
Male
80
MH Alshaya's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
50
MH Alshaya's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
MH Alshaya NPS by Ethnicity
MH Alshaya's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 100 | Other | 100 |
MH Alshaya NPS by Age
MH Alshaya's NPS was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
MH Alshaya NPS by Usage
MH Alshaya's NPS was rated the highest by customers who have used MH Alshaya's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
Over 10 Years 100 | Over 10 Years | 100 |
MH Alshaya Customer Reviews
Out of the 2 MH Alshaya customer reviews 2 were positive and 0 were constructive. MH Alshaya customer reviews reflect that all customers have a favorable experience using the products/services of the company.
MH Alshaya Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of MH Alshaya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MH Alshaya Customer Loyalty Score by Gender
Female customers rated MH Alshaya's Customer Loyalty score 9% higher than Male customers.
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Male
91%
Yes
Female
100%
Yes
MH Alshaya Customer Loyalty Score by Ethnicity
MH Alshaya's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MH Alshaya.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
MH Alshaya Customer Loyalty Score by Age
MH Alshaya's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MH Alshaya.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
MH Alshaya Customer Loyalty Score by Usage
MH Alshaya's Customer Loyalty score was rated the highest by customers who have used MH Alshaya's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MH Alshaya Product Quality
4.2/5
MH Alshaya has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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MH Alshaya Product Information
MH Alshaya’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.alshaya.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into MH Alshaya Product Quality
MH Alshaya's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked MH Alshaya Product Quality the Highest
Ranked MH Alshaya Product Quality the Lowest
MH Alshaya Product Quality Score by Gender
Male customers rated MH Alshaya's Product Quality score 0.9 stars higher than Female customers.
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Male
4.8/5
Female
3.9/5
MH Alshaya Product Quality Score by Ethnicity
MH Alshaya's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MH Alshaya.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 5 | Other | 5 |
MH Alshaya Product Quality Score by Age
MH Alshaya's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MH Alshaya.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 4.7 | 31-35 | 4.7 |
MH Alshaya Product Quality Score by Usage
MH Alshaya's Product Quality score was rated the highest by customers who have used MH Alshaya's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MH Alshaya Pricing
MH Alshaya ROI & Value For Money
4.1/5
MH Alshaya has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into MH Alshaya ROI
MH Alshaya's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked MH Alshaya ROI the Highest
Ranked MH Alshaya ROI the Lowest
MH Alshaya ROI Score by Gender
Male customers rated MH Alshaya's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MH Alshaya.
Male
4.5/5
Female
4/5
MH Alshaya ROI Score by Ethnicity
MH Alshaya's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MH Alshaya.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 5 | Other | 5 |
MH Alshaya ROI Score by Age
MH Alshaya's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MH Alshaya.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
31-35 4.7 | 31-35 | 4.7 |
MH Alshaya ROI Score by Usage
MH Alshaya's ROI score was rated the highest by customers who have used MH Alshaya's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MH Alshaya Customer Satisfaction (CSAT)
MH Alshaya Customer Satisfaction (CSAT) Score
83 / 100
MH Alshaya has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
42%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MH Alshaya Customer Satisfaction
MH Alshaya's Customer Satisfaction score was rated highest by customers who have used MH Alshaya's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked MH Alshaya Customer Satisfaction the Highest
Ranked MH Alshaya Customer Satisfaction the Lowest
MH Alshaya Customer Satisfaction Score by Gender
Male customers rated MH Alshaya's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MH Alshaya.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MH Alshaya Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
MH Alshaya's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MH Alshaya.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
MH Alshaya Customer Satisfaction Score by Age
MH Alshaya's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MH Alshaya.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 100% |
MH Alshaya Customer Satisfaction Score by Usage
MH Alshaya's Customer Satisfaction score was rated the highest by customers who have used MH Alshaya's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MH Alshaya Customer Service
4.2/5
MH Alshaya has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About MH Alshaya's Customer Service
Address
Kuwait
Website
http://www.alshaya.com
Quick Insights into MH Alshaya Customer Service
MH Alshaya's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used MH Alshaya's products/services for 2 to 5 Years.
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Ranked MH Alshaya Customer Service the Highest
Ranked MH Alshaya Customer Service the Lowest
MH Alshaya Customer Service Score by Gender
Male customers rated MH Alshaya's Customer Service score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
MH Alshaya Customer Service Score by Ethnicity
MH Alshaya's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MH Alshaya.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 5 | Other | 5 |
MH Alshaya Customer Service Score by Age
MH Alshaya's Customer Service score was rated 4.6 stars by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MH Alshaya.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 4.6 | 31-35 | 4.6 |
MH Alshaya Customer Service Score by Usage
MH Alshaya's Customer Service score was rated the highest by customers who have used MH Alshaya's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MH Alshaya as an Employer
Consumer vs. Employees
MH Alshaya scored a 30 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of MH Alshaya would recommend the brand to a friend. ENPS measures how likely MH Alshaya employees would recommend working at MH Alshaya to a friend.
Net Promoter Score
30
NPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 68% | Promoters |
|---|---|
| 11% | Passive |
| 21% | Detractors |
