52
NPS
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Brand Page
Mhelpdesk
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About Mhelpdesk's Brand
Mhelpdesk is a mobile service management system.
Brand at a Glance
4.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Mhelpdesk NPS
Mhelpdesk's Net Promoter Score (NPS) is a 52 with 60% Promoters, 32% Passives, and 8% Detractors. Net Promoter Score tracks whether Mhelpdesk's customers would recommend using the product based on a scale of -100 to 100.
Mhelpdesk Overall NPS
| 60% | Promoters |
|---|---|
| 32% | Passives |
| 8% | Detractors |
Mhelpdesk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mhelpdesk NPS by Usage
Mhelpdesk's NPS was rated 55 points by customers who have used Mhelpdesk's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 55 | 1 to 2 Years | 55 |
Mhelpdesk Product Quality
4.2/5
Mhelpdesk has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mhelpdesk's overall Product Quality score rated by its users and customers.
Mhelpdesk Product Information
Mhelpdesk serves markets in the United States and Canada. Mhelpdesk supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Mhelpdesk’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.mhelpdesk.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Scheduling Software
Workforce Management Software
Calendar Software
Employee Scheduling Software
Workflow Management Software
Quoting Software
Facility Management Software
Maintenance Management Software
Work Order Software
Equipment Maintenance Software
Oil & Gas Software
Inventory Management Software
Service Dispatch Software
Home Inspection Software
Towing Software
Applications Suite Software
Time Tracking Software
Business Management Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
Plumbing Software
Electrical Contractor Software
Garage Door Software
Carpet Cleaning Software
Maid Service Software
Pest Control Software
Security System Installer Software
HVAC Estimating Software
Landscape Software
IT Service Software
Franchise Management Software
Contractor Management Software
Computer Repair Shop Software
Mhelpdesk Pricing
Mhelpdesk ROI & Value For Money
3.7/5
Mhelpdesk has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mhelpdesk's overall ROI score rated by its users and customers.
Mhelpdesk Pricing Plans
Mhelpdesk has a pricing structure that accommodates small and medium businesses.
Who Uses Mhelpdesk?
Small Businesses
Medium Businesses
Mhelpdesk Customer Service
3.7/5
Mhelpdesk has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mhelpdesk's overall Customer Service score rated by its users and customers.
About Mhelpdesk's Customer Service
Address
3040 williams drive, suite 550, Fairfax, VA 22031
Website
http://www.mhelpdesk.com
Mhelpdesk's Social Links
Mhelpdesk as an Employer
3.2/5
Mhelpdesk has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Mhelpdesk scored a 52 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mhelpdesk would recommend the brand to a friend. ENPS measures how likely Mhelpdesk employees would recommend working at Mhelpdesk to a friend.
Net Promoter Score
52
NPS Score
| 60% | Promoters |
|---|---|
| 32% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
