56
NPS
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Miami Marlins
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About Miami Marlins' Brand
The Miami Marlins is a baseball team based in Miami.
Brand at a Glance
49%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Miami Marlins NPS
Miami Marlins's Net Promoter Score (NPS) is a 56 with 75% Promoters, 6% Passives, and 19% Detractors. Net Promoter Score tracks whether Miami Marlins's customers would recommend using the product based on a scale of -100 to 100.
Miami Marlins Overall NPS
| 75% | Promoters |
|---|---|
| 6% | Passives |
| 19% | Detractors |
Miami Marlins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Oct 2024 90 | Oct 2024 | 90 |
Nov 2024 75 | Nov 2024 | 75 |
Apr 2025 64 | Apr 2025 | 64 |
Aug 2025 67 | Aug 2025 | 67 |
Nov 2025 57 | Nov 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miami Marlins Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Miami Marlins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Miami Marlins Product Quality
3.6/5
Miami Marlins has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Miami Marlins' overall Product Quality score rated by its users and customers.
Miami Marlins Product Information
Miami Marlins’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://marlins.com
- Company Size
- 1,001-5,000 Employees
Miami Marlins Pricing
Miami Marlins ROI & Value For Money
3.5/5
Miami Marlins has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Miami Marlins Customer Satisfaction (CSAT)
Miami Marlins Customer Satisfaction (CSAT) Score
82 / 100
Miami Marlins has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
46%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Miami Marlins Customer Service
3.4/5
Miami Marlins has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Miami Marlins's Customer Service
Address
501 Marlins Way, Miami, FL 33125
Website
http://marlins.com
Phone Number
13054803010
Miami Marlins as an Employer
Consumer vs. Employees
Miami Marlins scored a 56 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Miami Marlins would recommend the brand to a friend. ENPS measures how likely Miami Marlins employees would recommend working at Miami Marlins to a friend.
Net Promoter Score
56
NPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
