0
NPS
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Microsemi Corporation
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About Microsemi Corporation's Brand
Microsemi Corporation (Nasdaq: MSCC) offers a comprehensive portfolio of semiconductor and system solutions.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Microsemi Corporation NPS
Microsemi Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Microsemi Corporation's customers would recommend using the product based on a scale of -100 to 100.
Microsemi Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Microsemi Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Microsemi Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Microsemi Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Microsemi Corporation Product Quality
2.5/5
Microsemi Corporation has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Microsemi Corporation's overall Product Quality score rated by its users and customers.
Microsemi Corporation Product Information
Microsemi Corporation’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.microsemi.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Microsemi Corporation Pricing
Microsemi Corporation ROI & Value For Money
3.7/5
Microsemi Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Microsemi Corporation's overall ROI score rated by its users and customers.
Microsemi Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Microsemi Corporation Customer Service
3.7/5
Microsemi Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Microsemi Corporation's overall Customer Service score rated by its users and customers.
About Microsemi Corporation's Customer Service
Address
Aliso Viejo, CA
Website
http://www.microsemi.com/
Phone Number
(800)713-4113
Microsemi Corporation as an Employer
2.4/5
Microsemi Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Microsemi Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Microsemi Corporation scored a 0 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Microsemi Corporation would recommend the brand to a friend. ENPS measures how likely Microsemi Corporation employees would recommend working at Microsemi Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
