-67
NPS
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Microventures
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About Microventures' Brand
Microventures is an online equity crowdfunding platform enabling angel investors to connect with startups to raise capital.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
3.2/5
Customer Service
Microventures NPS
Microventures's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Microventures's customers would recommend using the product based on a scale of -100 to 100.
Microventures Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Microventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jul 2020 -50 | Jul 2020 | -50 |
Jan 2022 -75 | Jan 2022 | -75 |
May 2022 -60 | May 2022 | -60 |
Mar 2023 -66 | Mar 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Microventures Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Microventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Microventures Product Quality
2.7/5
Microventures has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Microventures' overall Product Quality score rated by its users and customers.
Microventures Product Information
Microventures’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.microventures.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Microventures Pricing
Microventures ROI & Value For Money
2.2/5
Microventures has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Microventures' overall ROI score rated by its users and customers.
Microventures Customer Satisfaction (CSAT)
Microventures Customer Satisfaction (CSAT) Score
25 / 100
Microventures has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Microventures Customer Service
3.2/5
Microventures has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Microventures's Customer Service
Address
2905 San Gabriel St., Suite 212, Austin, TX 78705
Website
http://www.microventures.com
Microventures as an Employer
2.9/5
Microventures has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Microventures scored a -67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Microventures would recommend the brand to a friend. ENPS measures how likely Microventures employees would recommend working at Microventures to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
