-100
NPS
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Brand Page
Microvision
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About Microvision's Brand
MicroVision designs and develops laser retina scan personal displays for electronic and computing products.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Microvision NPS
Microvision's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Microvision's customers would recommend using the product based on a scale of -100 to 100.
Microvision Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Microvision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Microvision Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Microvision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Microvision Product Quality
4/5
Microvision has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Microvision's overall Product Quality score rated by its users and customers.
Microvision Product Information
Microvision’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.microvision.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Microvision Pricing
Microvision ROI & Value For Money
2.5/5
Microvision has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Microvision's overall ROI score rated by its users and customers.
Microvision Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Microvision Customer Service
2.5/5
Microvision has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Microvision's Customer Service
Address
6222 185th Ave, Redmond, WA
Website
http://www.microvision.com
Phone Number
4259364411
Consumer vs. Employees
Microvision scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Microvision would recommend the brand to a friend. ENPS measures how likely Microvision employees would recommend working at Microvision to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
