-22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MIDAS
Marketing or Exec? Claim Your Free Account
About MIDAS' Brand
MIDAS deliver web based room and resource scheduling solutions
Brand at a Glance
62%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
MIDAS NPS
MIDAS's Net Promoter Score (NPS) is a -22 with 35% Promoters, 8% Passives, and 57% Detractors. Net Promoter Score tracks whether MIDAS's customers would recommend using the product based on a scale of -100 to 100.
MIDAS Overall NPS
| 35% | Promoters |
|---|---|
| 8% | Passives |
| 57% | Detractors |
MIDAS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -25 | Dec 2023 | -25 |
Feb 2024 -23 | Feb 2024 | -23 |
Mar 2024 -25 | Mar 2024 | -25 |
Apr 2024 -23 | Apr 2024 | -23 |
May 2024 -23 | May 2024 | -23 |
Jun 2024 -24 | Jun 2024 | -24 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -24 | Aug 2024 | -24 |
Oct 2024 -27 | Oct 2024 | -27 |
Jan 2025 -25 | Jan 2025 | -25 |
Mar 2025 -21 | Mar 2025 | -21 |
Jun 2025 -21 | Jun 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MIDAS NPS by Gender
Male customers rated MIDAS's NPS 10 points higher than Female customers.
Male
-44
MIDAS's NPS was rated -44 by Male customers on Comparably.
28%
Promoters
0%
Passives
72%
Detractors
Female
-54
MIDAS's NPS was rated -54 by Female customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
MIDAS NPS by Ethnicity
MIDAS's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black -66 | African American/Black | -66 |
Other -66 | Other | -66 |
MIDAS NPS by Age
MIDAS's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
MIDAS NPS by Usage
MIDAS's NPS was rated the highest by customers who have used MIDAS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -54 | Less than 1 Year | -54 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -72 | Over 10 Years | -72 |
MIDAS Customer Reviews
Out of the 8 MIDAS customer reviews 3 were positive and 5 were constructive. MIDAS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MIDAS Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of MIDAS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MIDAS Customer Loyalty Score by Gender
Male customers rated MIDAS's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MIDAS.
Male
55%
Yes
Female
45%
Yes
MIDAS Customer Loyalty Score by Ethnicity
MIDAS's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MIDAS.
47
out of 100
Caucasian
70
out of 100
African American/Black
55
out of 100
Other
MIDAS Customer Loyalty Score by Age
MIDAS's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MIDAS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 55% | 31-35 | 55% |
36-40 33% | 36-40 | 33% |
46-50 70% | 46-50 | 70% |
51-55 55% | 51-55 | 55% |
56-60 28% | 56-60 | 28% |
66+ 40% | 66+ | 40% |
MIDAS Customer Loyalty Score by Usage
MIDAS's Customer Loyalty score was rated the highest by customers who have used MIDAS's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MIDAS Customer Loyalty Score by Industry
MIDAS's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MIDAS Product Quality
2.5/5
MIDAS has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MIDAS' overall Product Quality score rated by its users and customers.
MIDAS Product Information
MIDAS’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated MIDAS's product the highest. Reviewers from the Tech industry rated MIDAS the lowest at 1.5.
- Website
- http://mid.as/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Media
SaaS
Social
Sports & Entertainment
Quick Insights into MIDAS Product Quality
MIDAS's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MIDAS' Product Quality.
Ranked MIDAS Product Quality the Highest
Ranked MIDAS Product Quality the Lowest
MIDAS Product Quality Score by Gender
Male customers rated MIDAS's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MIDAS.
Male
2/5
Female
1.5/5
MIDAS Product Quality Score by Ethnicity
MIDAS's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MIDAS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.6 | Other | 1.6 |
MIDAS Product Quality Score by Age
MIDAS's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MIDAS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
MIDAS Product Quality Score by Usage
MIDAS's Product Quality score was rated the highest by customers who have used MIDAS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MIDAS Product Quality Score by Industry
MIDAS's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MIDAS Pricing
MIDAS ROI & Value For Money
2.3/5
MIDAS has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MIDAS' overall ROI score rated by its users and customers.
MIDAS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from MIDAS.
Quick Insights into MIDAS ROI
MIDAS's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MIDAS' ROI score.
Ranked MIDAS ROI the Highest
Ranked MIDAS ROI the Lowest
MIDAS ROI Score by Gender
Male customers rated MIDAS's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MIDAS.
Male
1.7/5
Female
1.5/5
MIDAS ROI Score by Ethnicity
MIDAS's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MIDAS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
MIDAS ROI Score by Age
MIDAS's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MIDAS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MIDAS ROI Score by Usage
MIDAS's ROI score was rated the highest by customers who have used MIDAS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MIDAS ROI Score by Industry
MIDAS's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MIDAS Customer Satisfaction (CSAT)
MIDAS Customer Satisfaction (CSAT) Score
44 / 100
MIDAS has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
13%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MIDAS Customer Satisfaction
MIDAS's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MIDAS' Customer Satisfaction.
Ranked MIDAS Customer Satisfaction the Highest
Ranked MIDAS Customer Satisfaction the Lowest
MIDAS Customer Satisfaction Score by Gender
Male customers rated MIDAS's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MIDAS.
24 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 65% |
16 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 84% |
MIDAS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MIDAS' Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MIDAS.
27 / 100
Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
67%
CSAT according to African American/Black
MIDAS' Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MIDAS.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
MIDAS' Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MIDAS.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
MIDAS Customer Satisfaction Score by Age
MIDAS's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MIDAS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 66+ | 0% |
MIDAS Customer Satisfaction Score by Usage
MIDAS's Customer Satisfaction score was rated the highest by customers who have used MIDAS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MIDAS Customer Satisfaction Score by Industry
MIDAS's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MIDAS Customer Satisfaction Score by Industry",
"text": "MIDAS's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MIDAS's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "MIDAS's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MIDAS's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "MIDAS's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}MIDAS Customer Service
2.4/5
MIDAS has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MIDAS' overall Customer Service score rated by its users and customers.
About MIDAS's Customer Service
Address
Palm Beach, FL United States of America
Website
http://mid.as/
Quick Insights into MIDAS Customer Service
MIDAS's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MIDAS' Customer Service score.
Ranked MIDAS Customer Service the Highest
Ranked MIDAS Customer Service the Lowest
MIDAS Customer Service Score by Gender
Male customers rated MIDAS's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MIDAS.
Male
1.8/5
Female
1.5/5
MIDAS Customer Service Score by Ethnicity
MIDAS's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MIDAS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
MIDAS Customer Service Score by Age
MIDAS's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MIDAS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.9 | 36-40 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MIDAS Customer Service Score by Usage
MIDAS's Customer Service score was rated the highest by customers who have used MIDAS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MIDAS Customer Service Score by Industry
MIDAS's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MIDAS as an Employer
Consumer vs. Employees
MIDAS scored a -22 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of MIDAS would recommend the brand to a friend. ENPS measures how likely MIDAS employees would recommend working at MIDAS to a friend.
Net Promoter Score
-22
NPS Score
| 35% | Promoters |
|---|---|
| 8% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
