-34
NPS
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Brand Page
Midigator
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About Midigator's Brand
Midigator is a chargeback reporting and management solution designed to keep your business protected.
Brand at a Glance
76%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Midigator NPS
Midigator's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Midigator's customers would recommend using the product based on a scale of -100 to 100.
Midigator Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Midigator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -60 | Mar 2024 | -60 |
Jun 2024 -33 | Jun 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Midigator Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Midigator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Midigator Product Quality
2.5/5
Midigator has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Midigator's overall Product Quality score rated by its users and customers.
Midigator Product Information
Midigator’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://midigator.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Midigator Pricing
Midigator ROI & Value For Money
2.7/5
Midigator has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Midigator Customer Satisfaction (CSAT)
Midigator Customer Satisfaction (CSAT) Score
34 / 100
Midigator has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Midigator Customer Service
2.6/5
Midigator has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Midigator's Customer Service
Website
https://midigator.com/
Phone Number
1(800)960-2184
Midigator as an Employer
2.9/5
Midigator has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Midigator scored a -34 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Midigator would recommend the brand to a friend. ENPS measures how likely Midigator employees would recommend working at Midigator to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
