40
NPS
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Midtronics
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About Midtronics' Brand
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
4/5
Customer Service
Midtronics NPS
Midtronics's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Midtronics's customers would recommend using the product based on a scale of -100 to 100.
Midtronics Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Midtronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Dec 2023 25 | Dec 2023 | 25 |
Apr 2025 40 | Apr 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Midtronics Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Midtronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Midtronics Product Quality
3.7/5
Midtronics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Midtronics Product Information
Midtronics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.midtronics.com/
- Company Size
- 201-500 Employees
Industry
Energy
Enterprise
Hardware and Devices
Manufacturing
Midtronics Pricing
Midtronics ROI & Value For Money
3.4/5
Midtronics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Midtronics Customer Satisfaction (CSAT)
Midtronics Customer Satisfaction (CSAT) Score
50 / 100
Midtronics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Midtronics Customer Service
4/5
Midtronics has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Midtronics's Customer Service
Website
http://www.midtronics.com/
Midtronics as an Employer
3.0/5
Midtronics has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Midtronics scored a 40 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Midtronics would recommend the brand to a friend. ENPS measures how likely Midtronics employees would recommend working at Midtronics to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
